Customer Service - Enteral Coordinator

Job Title
Customer Service - Enteral Coordinator
Job ID
27685136
Location
Tigard,  OR 97224
Other Location
Description
The Enteral Coordinator will support enteral/parenteral nutrition patients by coordinating supply and formula provisions in an accurate and timely basis. Maintain a positive working relationship with all related nutrition staff to maximize the effectiveness of the nutrition program.  

​​​​​Responsibilities:
  1. Manage incoming calls from referral sources to initiate or discontinue enteral services.
  2. Respond to incoming calls from patients, caregivers, and health care providers regarding patient enteral supply needs.
  3. Collaborate with clinical liaisons, discharge planners and other referral sources to coordinate care for prospective enteral patients.
  4. Confirm insurance and benefit eligibility on all new referrals.
  5. Perform monthly verification of coverage for long term Medicaid patients.
  6. Create and review the Cost Disclosure/Advance Beneficiary Notice for Medicare patients and track signed forms.
  7. Generate and review benefits letter to inform patient of financial responsibility.
  8. Coordinate scheduling and delivery of supplies.
  9. Perform monthly monitoring of enteral nutrition including any problems or non-compliance to the appropriate staff member.
  10. Frequent review of supply inventory and provide patients with supplies based on established guidelines.
  11. Communicate with appropriate staff member regarding feeding pump needs or problems.
  12. Ensure accurate tracking of nutrition therapy equipment, schedule enteral pump swaps for annual maintenance as required by ACHC and as needed.
  13. Contact patients at completion of therapy to arrange for equipment pic up.
  14. Maintain current enteral orders, track expiration dates and contacts physician for new or updated orders as appropriate.
  15. Observe legal and ethical guidelines for safeguarding the confidentiality of patient information
Position Requirements:
  1. HS diploma or GED
  2. Experience in home infusion or home health
  3. Customer service experience
  4. Insurance verification and reimbursement experience
  5. Experience in organizing information and communication with the patient and colleagues
  6. Excellent oral and written communication skills
  7. Flexible and able to work effectively in multidisciplinary team
  8. Knowledge of basic medical terminology
  9. Basic competency with Microsoft Office software
  10. Experience in enteral nutrition
  11. Experience ordering products and coordinating deliveries
  12. Knowledge of medical records, reimbursement of enteral therapies.
Emerging Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status, or any other status protected by law. Offers of employment are conditional upon proof of COVID-19 vaccination.
Pay Range
$19.68   None to $24.60   None

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