Service Manager

Job Title
Service Manager
Job ID
27686556
Location
FRANKLIN PARK,  IL 60131
Other Location
Description
Division/Department:  Operations                              Location:  IAH - Houston
Job Title: Service Manager
Reports to (Title): Location’s District Director
 
 Type of Position:
  Full Time
  Part-time
 		    FLSA Status (U.S. Only)
  Exempt
  Nonexempt

 
 

General Description
The Service Manager is responsible for the management and development of operations, sales and administration within a company’s service department.  Other responsibilities include providing strategic guidance, supervision, and leadership to a diverse workforce, specifically the service representative position.

ESSENTIAL jOB FUNCTIONS
  • Assume full profit and loss accountability for the service department
  • Ensure effective planning and achievement of project long-term and short-term goals
  • Overall responsibility to ensure maximum level of engagement and performance of service personnel in accordance with applicable laws and the company’s values
  • Approve all financial applications and reports and complete any ad hoc assignments designated by the CEO or District Director
  • Ensure that adherence to established service departments budget parameters, appropriate financial reports and regulatory requirements are met
  • Ensure development and maintenance of strong working relationships and close collaboration with Management, Customers, and other service and sales personnel for smooth implementation of activities
  • Build and develop partnerships that will grow the business within the industry marketplace
  • Execution management and oversight of the branches KPI results to include all aspects of coaching, managing, and leading team members.   

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Physical requirements
  • Job may require extended sitting or standing, limited driving, and use of standard office equipment
  • Must be able to pickup a minimum of 50lbs

OTHER SKILLS AND ABILITIES
  • Working knowledge of safety distribution industry
  • Ability to set and meet aggressive commitments to achieve business objectives
  • Ability to focus and prioritize in a fast paced business environment
  • Ability to manage and lead staff to excellent performance
  • Ability to build strategic partnerships and possess a strong and positive track record of growth within a market

EDUCATION AND DIRECT Work experience

  • Bachelor’s Degree in Business Administration or related field
  • 3 or more years of experience in the B2B Facility Services or Distribution industry
  • 1 or more years of supervisory or management experience
  • Strong marketing and sales strategy development experience

CERTIFICATIONS AND LICENCES

  • Professional certification may be required in some areas

Supervision (indicate the number of employees supervised):

 
  Exempt Non-Exempt
Direct      Varies      N/A
Indirect      Varies      N/A

Does the employee have the authority to hire or fire other employees or are suggestions and recommendations as to the hiring, firing, promotion or any other change of status of other employees given significant weight? Yes
   

Quantifiable Measures: (Measures that help describe the size of this role, e.g. Budget, Sales Volume, Station size etc.)

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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