Careers
Reach Your Potential At The Summit
Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry. Everyone here is determined, compassionate and committed to achieving unified success. We want you to be a part of our team and encourage you to learn more about us.
Diversity
Our team represents the diversity of our consumers and the communities we serve. We value every individual’s unique ideas, perceptions and cultural influences creating a broader understanding of our customer’s needs.
Life at Summit Broadband
Driven to succeed. Encouraging diversity. Family first. At Summit Broadband we care about you as a person, as a parent, as a loved one and as an employee. Though we expect you to give 110% and finish work in a timely fashion, we understand matters at home may arise that require your attention. We realize the better our employees are treated, the better they will portray the company to our customers. Summit Broadband strives to be the recognized service leader in the Florida telecommunications industry. Therefore, there is a service oriented culture where associates strive to build relationships with customers by treating them with respect and integrity.
Potential Growth
Summit Broadband offers an environment for growth and development. We are enablers of successful business people aiming to ensure you have the opportunity to reach the summit in your career. We not only provide tools for advancement within the company, but qualities you can take with you outside the company.
Choosing Summit Broadband
Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry.
Benefits
Summit Broadband offers exceptional benefits to full-time employees, including:
• Health Insurance • Dental • Vision
• Life Insurance • Disability • 401(K) with employer matching
• A wellness program • Paid time off • Paid holidays • Employee Referral Program
Community Sales Manager
- Job Title
- Community Sales Manager
- Job ID
- 27689279
- Location
- Orlando, FL 32811
- Other Location
- Description
-
Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers. We are an organization that value’s each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a
Community Sales Manager to join our team.
Job Title: Community Sales Manager
Report to: VP, Residential Sales
Status: Full Time/Exempt
Location: Central Florida
Position Summary
Summit Broadband’s Community Sales Manager will be responsible for increasing subscribers and product penetration in assigned multi-dwelling(MDU) properties through the development and implementation of programs and strategies to maximize market share. They will develop strong relationships with property management driving the sale and retention of Summit Broadband customers. They will be responsible for reporting ongoing sales support to assigned MDU properties as well as coordinating and collaborating with Summit Broadband departments and teammates to deliver best in class service to the properties served. The Community Sales Manager will have the opportunity learn and effectively utilize advanced knowledge of Summit Broadbands products and services, and develop their sales process experience to maximize sales.
Expected yearly salary to be 60-65K, including commissions. Please note that there will not be a cap on earned commissions, so the total salary has potential to be higher depending on employee sales.
Job Description
Core Responsibilities- Meets and exceeds sales goals including net subscriber improvement and penetration targets.
- Calls on and visits all MDU properties on regular and consistent basis developing strong working relationships with property management and leasing staff.
- Manages and attends frequent on-site events to generate subscriber growth.
- Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing, and technical support as a single point of contact.
- Coordinates with the marketing department utilizing social media, direct mail, collateral, and other programs to generate customers awareness within properties.
- Maintains regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
- Follow through on property management, board member, and/or customer and client requests or inquiries concerning services, products, billing, equipment, claims. Work with other departments to resolve reported problems in a timely manner.
- Leverages the net-promoter system (NPS) to aggregate customer feedback (verbatim) and implement change to improve the customer experience for property managers, HOA, and Tenants.
- Proficiently utilize internal systems to initiate and complete service orders and efficiently manage property requests.
- Maintain proper documentation in customer files and computerized records.
- Acquire sufficient knowledge of each property assigned to support business development and increase monthly recurring revenue.
- Practice organizational and time management skills including prioritization and requesting additional work when appropriate.
- Requires travel up to 40% of scheduled work-week. May vary, depending on business need.
- Additional duties as assigned.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies, knowledge, skill, and/or ability required
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Passion – full commitment to delivering the best internal/external customer experience
• Customer Focus - a customer advocate that sets high standards for customer service, is attentive to customer needs/wants, and provides appropriate resolutions to customer requests
• Team Effectiveness - Ability to work and interact with a team to accomplish group goals
• Relationship Builder – Aptitude to create and maintain meaningful connections with customers and peers
• Adaptability/flexibility – Understanding of and alignment with the demands of a changing, fast-paced work environment
• Stress tolerance – Maintain emotional resilience under pressure
• Innovative – Generative of new ideas, - resourceful and persistent
• Influence and Persuasion – Capability to convince others in both positive or negative circumstances; uses tact when expressing ideas or opinions; presents ideas effectively to persons at all senior levels; adapts presentations to suit the audience; responds to objections successfully
• Effective Change Management Ambassador – Effectively lead change over desired outcomes through awareness, desire, knowledge, ability, and reinforcement
• Reasonable Judgement - consistent exercise of independent judgement and discretion in matters of significance.
• Attendance – Consistently maintains regular and punctual attendance. Must be able to work nights and weekend, variable schedules as necessary
Knowledge and Skills:
•General and operational knowledge of the telephone, internet, and cable industry preferred.
• Working knowledge of Windows operating system and experience with word processing and spreadsheet software. CRM experience preferred.
• Demonstrated proficiency in data entry required.
• Able to function as a team player in peer relationships.
• Valid driver's license and actively maintains auto insurance required
• Must be able to pass criminal background, drug testing, and motor vehicle records search.
• Must be able to speak, read and understand English. Bi-lingual preferred.
• Minimum of Bachelor’s degree in marketing, business or related areas of study and/or 3-5 years related experience is strongly preferred.
Ideal Candidate Summary:
We’re looking for candidates with some project management experience, communication skills, presentation skills, and time management skills, and the ability to manage multiple projects and relationships simultaneously. In return, we provide an exceptionally supportive team environment, a generous salary, and a strong benefits package. Your talent and tenacity will take care of the rest.
Summit Broadband, Inc. is an Equal Opportunity Employer. The Company participates in the E-Verify program.