Help Desk Technician
- Job Title
- Help Desk Technician
- Job ID
- 27690871
- Work Hybrid
- Yes
- Location
- Palmer Lake, CO 80133
- Other Location
- Description
-
About the job
Help Desk Technician
Do you believe that the Bible should be available to everyone? What about the transformative power of God’s word? Do you dream of a day when every person has the opportunity to encounter to God through His word? We do.
Imagine not having God’s Word. There are still many people in the world who either don’t have a Bible in their language or only have an old, archaic version of Scripture. That’s why Biblica translates and publishes the full Bible into major spoken languages – so that people all around the world can read and understand God’s Word. You have the opportunity to partner with us in our mission, working alongside our IT team to help support our staff and the mission of Biblica. Working at Biblica isn’t a job – it’s a calling and a mission. Are you called?
About this role . . .
As a Christ follower, the Help Desk Technician is an active part of reaching the lost by supporting Biblica staff with their technology needs. This person is the first point of contact between end-users and IT and will actively pursue a strategic and proactive support role to empower end-users through training and implementation of technology tools and services. The Help Desk Technician provides both hardware and software support across multiple platforms, technologies, and operating systems, all of which will comprise desktops, workstations, mobile devices, and technology systems and applications. This position is a hybrid position located in Palmer Lake, Colorado.
We’re looking for . . .
A Christ follower who is passionate about Biblica’s mission
Someone highly adaptable to change
A depth of understanding of technology
A tech-savvy, digitally minded, and agile learner
A team player
Skills for Success . . .- The ability to communicate technical concepts to non-technical staff in an easy to understand manner.
- Excellent customer service skills and strong cross cultural communication skills.
- Skilled confidence in both Mac and PC environments.
- A team player with a calm and flexible approach to handling pressure and stress while adapting to the needs of the team and project.
- The ability to work independently and problem solve.
- High School diploma.
- IT Degree (or related field) preferred.
- Strong time management and task prioritization skills.
- Detailed knowledge of: Microsoft Windows, OS X, iOS, and Android operating systems, Dell and Apple hardware. Experience with device management tools a plus.
- Detailed knowledge of various software and SaaS platforms, including Microsoft Office, Office 365/Exchange, antivirus solutions (such as ESET), Box.com and other file collaboration tools, Adobe Creative Suite, Zoom. Helpful to have experience using Freshdesk ticketing support software.
- Prolonged periods of sitting at a desk and working on a computer
- Working remotely with minimal supervision.
- Traveling to various locations locally.
- Lifting up to 50 pounds at times.
- In one God, eternally existent in three persons – Father, Son, and Holy Spirit.
- In the absolute deity and full humanity of our Lord Jesus Christ, God the Son, His virgin birth, His sinless life, His miracles, His substitutionary and atoning death for all through His shed blood, His bodily resurrection, His ascension to the right hand of the Father, and His personal return in power and glory to judge the living and the dead.
- In the present ministry of the Holy Spirit, by whose indwelling the Christian is empowered to live a holy life, to witness and work for the Lord Jesus Christ.
- In the divine inspiration of all 66 books of the Old and New Testaments as originally given, guaranteeing their infallibility, entire trustworthiness, and supreme authority in all matters of faith and conduct.
For more than 200 years, Biblica has helped people beyond the reach of God’s Word discover the love of Jesus Christ. As we push into our third century, we continue to produce relevant and reliable Scripture translations and resources that minister to people on the margins of the Gospel—the unreached, unengaged, unseen, and unwanted. Our Mission is clear: to provide the Bible in accurate, contemporary translations and formats so that more people around the world will have the opportunity to be transformed by Jesus Christ. The Bible is at the heart of Biblica’s mission. We are captivated, challenged, and inspired by this extraordinary collection of books. We believe the Bible is God’s truth and God’s story. In everything we do, we seek to honor Christ and the everlasting Word of God. By joining the Biblica team, you’ll have the opportunity to serve in a ministry that is advancing God’s Kingdom to the ends of the earth. We desire to serve God by bringing our gifts, talents, and experiences together to make a difference around the world, living out the Great Commission.
Pay and Benefits . . .- Salary range: $21-$26/hour USD (determined by qualifications/experience)
- 40 hours per week
- Biblica is a remote first organization; however, this is a hybrid position and requires living in Colorado.
- Biblica offers competitive benefits and compensation packages to Biblica employees to include but not limited to: holiday and paid-time (PTO) off, sick leave, retirement plan, etc.