BEAUTIFUL PLACES. SMART SPACES.
BRAVAS is a leading national technology integrator that provides Beautiful Places and Smart Spaces where their customers live, work, and play. Focused on the luxury market, BRAVAS completes more than 3,500 residential and commercial projects across the US every year. We sell and support everything from lighting, shades, and A/V to networking, security systems, and power management. As the largest and only national luxury custom integrator in the market, BRAVAS works with our customers to ensure that technology complements and enhances any space, rather than distracts.
QUIT YOUR JOB, START A CAREER
The A/V industry is made up of small companies with limited growth potential. At BRAVAS there are dozens of roles that simply don't exist at other integration firms, and we have opportunities in dozens of cities nationwide. We are committed to a culture where professional development is a focus. We want our team to see a clear path to their goals and have the support to reach them. If you feel stuck where you are, reach out today to learn how you can build your career with BRAVAS.
THE BEST BENEFITS IN THE INDUSTRY
Our scale affords our clients lifestyle technologies that fit their budgets and exceed their expectations. Our customers know that we can attract and retain the best talent, which gives us access to the expertise of more than 300 professionals who have earned hundreds of industry awards and certifications. Unlike almost anyone else in the market, BRAVAS has a unique ability to service our clients homes throughout the US - whether they are building a vacation home or moving across the country. We understand the concept that our clients expect the best, and so should our teammates. Thus we have put together a comprehensive benefits package that is unique within our industry and includes affordable health and wellness benefits, financial and retirement savings benefits, and time off benefits that reward tenure.
Operations Manager
- Job Title
- Operations Manager
- Job ID
- 27693117
- Location
- Denver, CO 80127
- Other Location
- Littleton
- Description
-
Operations Manager Job Description
Reports To: Location Manager
Objective: To oversee all aspects of production and service; ensuring efficiency, quality, and excellent customer experience in all aspects of operations.
Summary of Position:
The Operations Manager is responsible for all aspects of production and service across the branch. The OM is tasked with staffing, recruiting, and retention of technical personnel to achieve the company vision statement. The OM assists the General Manager and department heads in accomplishing business objectives.
Duties & Responsibilities:- Develop processes, policies, procedures and best practices
- Disseminate, train, and enforce processes, policies, procedures, and best practices
- Hold the production teams to goals and be able to coach for improvement when those targets are not realized
- Ensure that customers are receiving a standardized experience across all operations departments by enforcing organizational standards
- Ultimately responsible for realized gross margin
- Develops staffing plans that can accommodate fluctuations in workload
- Coordinate staff training as required
- Negotiate with vendors and buying team to maximize success in all aspects of procurement
- Establish protocol with sub-contractors to obtain technical services in line with company goals
- Assemble plans and budgets for GM approval with regards to industry changes and financial climate
- Develop incentives and rewards that encourage building a company image through ethical business practices
- Update project documentation and work orders in job management software
- Ensure that jobs are completed according to time and materials budget allowed
- Presents issues and trends in production meeting and attend departmental meetings as required
- Conduct annual performance reviews across all positions in the division
- Assess strengths and weaknesses of staff members and take necessary action to enhance performance, up to and including disciplinary action
- Local travel to job sites as needed
- Provide training or communication to disseminate pertinent information as required
- Fiscal responsibility for all assets & property assigned
- Customer service, including the ability to work with high profile and high demand customers
- Guardianship and preservation of client confidentiality and network/home security
- Adherence to state and federal laws, including adherence to traffic laws
Qualifications:
The Operations Manager position requires proficiency in the following skills and qualifications: Performance Management & Coaching experience; Staffing, Management, Proficiency & Process Improvement are necessities for this position. Basic computer skills with the ability to become competent in in house job management software.
Additional Requirements:- Strategic Planning Experience
- Prior participation in process improvement
- Flexibility to meet job demands outside of normal working hours
- Valid driver's license, clean driving record, and criminal background
*A job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.