SUMMARY: This position is responsible for providing hands on care, physical and emotional support to each resident while maintaining a safe and comfortable home like environment.

DUTIES AND RESPONSIBILITIES:

• Oversees designated group of residents during the shift; knows where their residents are and physically checks on them throughout the shift.
• Observes, reports and documents symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, dietary and participation in activities.
• Responds to security system and resident call bells promptly.
• Notifies supervisor and/or Health Care Coordinator if a resident has increased care needs.
• Assists with continence management and disposes of all continence products properly to ensure sanitation of resident suite and community restrooms.
• Serves and collects food trays and assists as needed; reports refusal of meals or loss of appetite.
• Maintains cleanliness of resident’s room and work areas.
• Practices good standard care precautions of cleanliness, hygiene and health.
• Helps residents maintain independence, promotes dignity and physical safety of each resident.
• Participates/leads and assists residents with activities of daily living (i.e. bathing, dressing, toileting, grooming, ambulation, transferring, eating) as instructed.
• Engages residents in life skills and other life enrichment activities.
• Greets and assists all internal and external customers, guests, family members, residents, vendors and team members.
• Completes resident laundry as assigned and needed.
• Reviews service plan to learn pertinent information about residents.
• Assists/observes medications and treatments for each resident using the medication observation record and the Six Rights of Medication Pass.
• Documents and initials form as medications are given including appropriate documentation for refusal or missed doses.
• Maintains confidentiality of all resident information including resident medication.
• Reports all resident concerns made while assisting resident with the medication to the Nurse and/or Health Care Coordinator (HCC).
• Restocks medication cart after all medication passes.
• Assists in checking medication regardless of packaging system.
• Counts all narcotics with another Medication Care Manager or Nurse each shift.
• Maintains and cleans the Medication Room, med charts, treatment carts for neatness cleanliness, availability of medications and expired medications.
• Follows re-fill process for medications.
• Participates in the development of the Service Plan and monthly updates.
• Takes and records temperature, blood pressure, weight, pulse and respiration rates.
• Reports occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately.
• Performs other related duties as assigned by management.

• This job has no supervisory responsibilities.

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
  • LLAM Certification
  • CPR Certification
  • First Aid Certification
  • Certified Nurse’s Aid certification preferred
• Other skills required:
  • Previous experience working with seniors preferred.
  • Must be 18 years of age.
  • Ability to communicate effectively speaking the primary language of the residents.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write in required logs and routine correspondence.
  • Ability to add and subtract whole numbers.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Must demonstrate an interest in working with a senior population.
  • Interacts with guests, residents and staff in a courteous and friendly manner.
  • Responds promptly to resident needs.
  • Supports organization's goals and values.
  • Balances team and individual responsibilities.
  • Ability to make choices, decisions and act in the resident’s best interest.
  • Ability to remain calm in difficult situations.
  • Ability to handle multiple priorities.
  • Competent in organizational and time management skills.
  • Must demonstrate good judgment, problem solving and decision-making skills.

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Continually required to stand.
• Continually required to walk.
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Frequently required to talk or hear.

• Occasionally works around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• The employee must occasionally lift and/or move up to 350 pounds / frequently lift and/or move up to 200 pounds / continually lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include:
  • Close Vision
  • Distance Vision
• Additional remarks regarding work environment:
  • Works primarily indoors in a climate-controlled setting.