Service Coordinator
- Job Title
- Service Coordinator
- Job ID
- 27697580
- Location
- Brookfield, WI 53005
- Other Location
- Description
-
Title – Service Coordinator
Work Location – Brookfield, WI
Reporting to – VP Operations
The Company:
Since 1987, RF Technologies is the industry leader in the design and manufacturing of life-safety solutions to safeguard our children, empower our elders, and protect our communities, together. We strive to listen, learn, and deliver the best solution for each customer by leveraging our history of innovation and team of in-house experts. RFT is in a season of growth and looking for candidates who exemplify RFT’s pillars:- Always Put Our Customers First
- Act with Urgency
- Work to Build Trust
- Strive for Valued Differentiation
We are seeking a service coordinator to provide outstanding support to our existing customer base. In this role, you will be the primary contact for service requests and work with Field Service Leadership to facilitate the assignment of RF Technologies’ service personnel, and/or 3rd-party Service Providers to deliver the required field services.
Duties and Responsibilities:- Understanding that each contact point with a customer enables us to further develop the relationship and reinforce their decision to partner with RFT.
- Demonstrate creativity in solving the daily challenge of finding a solution for each customer in need a technical help.
- Partnership with Field Teams and Field Management to ensure documentation is completed thoroughly and timely.
- Help with VOC, provide shared references with internal and external teams on communicated customer relationship experiences.
- Effective interpersonal skills to properly represent RF Technology Inc. to customers and other outside contacts.
- Have a successful track record of meeting, and preferably exceeding, customer expectations.
- PC skills with knowledge of MS Excel and MS Word.
- Excellent verbal and written communication skills.
- Associate Degree, or equivalent preferred.
- 2+ years of a related work history.
- Good planning, time management, resource allocation and coordination skills.
- Proficient mathematics and organizational skills.
- Comprehensive insurance (medical, dental, vision)
- 401(k) plan with company match
- Paid sick, holiday, and vacation days
- Flexible work schedule
- Educational Assistance
RF Technologies, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.