ASSISTANT DIRECTOR OF COMMUNITY RELATIONS
- Job Title
- ASSISTANT DIRECTOR OF COMMUNITY RELATIONS
- Job ID
- 27698111
- Location
- Lewes, DE
- Other Location
- Description
-
Associate Director of Community Relations
The Lodge at Historic Lewes
Vantage Point Retirement Living is currently seeking a dynamic, eager, smart, energetic, and relentlessly positive individual for the Associate Director of Community Relations role at our brand-new, soon to open community, The Lodge at Historic Lewes. Lewes Lodge is scheduled to open in the Summer 2023 and this role is vital to the success of the community.
Supported by a hands-on team, you will be integral to the sales and marketing efforts at Lewes Lodge. As the Associate Director of Community Relations, your focus will be on supporting the Community Relations Director by assisting in building relationships – with seniors themselves and those who support them in the decision to move to a community like ours. A vital part of this role is collaborating with the Community Relations team during all phases of the sales and marketing process ensuring Lewes Lodge achieves and maintains its budgeted occupancy and revenue growth.
Additionally, a key responsibility of the Associate Director will be to support the Community Relations Directors in the process of converting depositors and prospective residents into Members. This includes coordinating timelines, preparing documents and performing contract and agreement signings. A “move-in coordinator” of sorts, it is essential that the Associate have strong organizational and project management skills.
A successful addition to the team will be a compassionate listener who builds deep connections and effectively communicates with seniors, their families and fellow team members. Lewes Lodge employs a “culture of we,” so it is essential that embrace this as well.
The community relations team is dedicated to keeping the community full. This means you will support the team through the following primary duties and responsibilities:- Assisting prospective residents and depositors with the paperwork signing and planning their move-in experience once a deposit/reservation has been collected.
- Being the main point of contact for all move-ins at Lewes Lodge, ensuring that each resident has a seamless and enjoyable move-in experience.
- Collaborating with the Lewes Lodge team Ensure that apartments are ready for new residents and that everyone is prepared to welcome them.
- Supporting the Community Relations team by scheduling, coordinating, and occasionally conducting tours as needed.
- Assisting the Community Relations team with creating and implementing quarterly sales and marketing plans, including external business development, special events, and social media campaigns.
- Helping plan and execute marketing events both on and off-site.
- Conducting regular community tours and ensuring that the models and discovery room are always presentable and attractive.
- Including other duties assigned by management.
- Be dedicated to the elders we serve, their families, and the Lewes Lodge team
- Be goal organized – consistently striving to meet, if not exceed, sales goals
- Be willing to learn new and different ways of doing things with a positive attitude – even if it’s outside your comfort zone
- Practice empathetic listening and communication skills
- Understand the importance of follow up and follow through
- Work collaboratively
- Know when to ask for help
- Thrive in a fast-paced environment
- Be able to handle pressure in constructive ways
- Be adept at prioritizing your time
- Excellent writing skills and the ability to convey complex messages succinctly
- Ability to learn and master varying technological platforms and software
- Have strong organizational skills
- Health, dental, vision benefits effective DAY ONE of your employment, including access to telemedicine and prescription savings regardless of coverage status
- Bonus package for meeting or exceeding sales goals
- Paid vacation, birthday off, holidays, and sick leave
- 401K with company match
- Short-term disability & life insurances
- Employee Assistance Program (EAP) which provides:
- Emotional support
- Financial and legal services
- WorkLife Services
- Workplace perks
- Opportunity for continuing education
- Opportunity for career advancement
Headquartered in Exton, Pennsylvania, Vantage Point Retirement Living is a senior living development and management company that has been ensuring area seniors enjoy vibrant, carefree and healthy lifestyles since 1995. Widely recognized for our hands-on, personal involvement, we have decades of experience creating incredible communities. We are a local family-run organization backed by big-business experience, but regionally focused. Our family-oriented company is invested in our senior living communities because we live here, too. We do senior living…better. And it all starts with our team.
Why Vantage Point?
Our Mission is to create best-in-class communities for seniors built on a foundation of trust, compassion, and responsibility to better the lives of those who live in them. To fulfill our mission, we rely on our corporate and community teams to deliver those core values of trust, teamwork, respect, integrity. We can’t ask of our team what we aren’t willing to deliver ourselves, which is why each employee in our organization knows the Vantage Point Leadership personally. We treat our team with the greatest respect, emphasizing the importance of team culture. When our employees are happy, our residents are happy, our business thrives, and our mission is fulfilled.
If you want to experience what it’s like to work in an environment that rejects punitive leadership, that embraces mistakes as growth opportunities, that thrives on working within a culturally diverse environment, that encourages diverging viewpoints as a way to collaborate towards the best outcome, that has an unreasonable amount of fun, that is steadfastly loyal to our loyal team members, and as a result of all this brings out the best in you on a daily basis, then consider joining us as part of a Vantage Point community. It just so happens we are looking for someone just like you.
Our community’s philosophy is our commitment to non-discriminatory practices for our residents, staff, and business partners. Through our cultural awareness, we celebrate the diversity of residents and staff by supporting various celebrations, history, and means of acknowledgement of all cultures we served.