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IT Operations Engineer/Application Support Engineer (Splunk exp. needed) (Hybrid on-site - meetings & workshops/remote)

Job Title
IT Operations Engineer/Application Support Engineer (Splunk exp. needed) (Hybrid on-site - meetings & workshops/remote)
Job ID
27703220
Work From Home
Yes
Work Remote
Yes
Work Hybrid
Yes
Location
Ann Arbor,  MI 48106
Other Location
48170
Description
IT Operations Engineer/Application Support Engineer

Hybrid On-Site/Remote – Ann Arbor, MI **Some days on-site for meetings & workshops**

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies, to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project based work.

 

JOB DESCRIPTION

The Specialist – IT Operations Engineer works within the Technology Operations teams and cross-functionally with other IT groups.  The Engineer will have responsibility for building monitoring and proactive alert/response features and capabilities for store support systems.  In this area, these Engineers will focus on:
  • Working with IT and business partners to identify appropriate KPI's for measurement of At Retail store technology operability
  • Designing and implementing dynamic dashboards for repeatable and standard driven production analysis
  • Delivering application and infrastructure operational insights to other IT teams and business partners
  • Participating in the operational grooming of new store technology changes or additions
  • Participating in production readiness evaluations as part of release management
  • Leading or participating in system problem solving efforts alongside with development and/or support teams
  • Leading or participating in the triage and resolution of critical, high visibility production system impacts
  • Proactively identifying and resolving system issues impactful to business operations
  • Leading or participating in the triage and resolution of critical, high visibility system impacts
  • Ensuring application and system configuration compliance for systems
  • Analyzing systems and procedures to identify value add improvement opportunities

 

QUALIFICATIONS

  • 6+ years in IT operations and/or application support
    • or 3+ years in IT operations and/or application support for retail focused systems
  • 3+ years in Splunk implementation and dashboarding or Certified Splunk Power User 
  • 2+ years in Java application support and java performance analysis
    • Bachelor of Computer Science or Bachelor of other technology focuses
  • Takes pride in work while appreciating feedback, discussion, and iteration
  • Enjoys the process of problem solving
  • Ability to travel 5%

Nice to have:
  • Experience with performance testing and monitoring Javascript SPAs
  • Experience with Prometheus metrics
  • Experience with CI/CD technologies and techniques

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