Careers
Reach Your Potential At The Summit
Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry. Everyone here is determined, compassionate and committed to achieving unified success. We want you to be a part of our team and encourage you to learn more about us.
Diversity
Our team represents the diversity of our consumers and the communities we serve. We value every individual’s unique ideas, perceptions and cultural influences creating a broader understanding of our customer’s needs.
Life at Summit Broadband
Driven to succeed. Encouraging diversity. Family first. At Summit Broadband we care about you as a person, as a parent, as a loved one and as an employee. Though we expect you to give 110% and finish work in a timely fashion, we understand matters at home may arise that require your attention. We realize the better our employees are treated, the better they will portray the company to our customers. Summit Broadband strives to be the recognized service leader in the Florida telecommunications industry. Therefore, there is a service oriented culture where associates strive to build relationships with customers by treating them with respect and integrity.
Potential Growth
Summit Broadband offers an environment for growth and development. We are enablers of successful business people aiming to ensure you have the opportunity to reach the summit in your career. We not only provide tools for advancement within the company, but qualities you can take with you outside the company.
Choosing Summit Broadband
Be a part of an innovative, diverse and creative team inspiring to change the landscape of the telecommunications industry.
Benefits
Summit Broadband offers exceptional benefits to full-time employees, including:
• Health Insurance • Dental • Vision
• Life Insurance • Disability • 401(K) with employer matching
• A wellness program • Paid time off • Paid holidays • Employee Referral Program
Director, Outside Plant Residential Services
- Job Title
- Director, Outside Plant Residential Services
- Job ID
- 27705700
- Location
- Orlando, FL 32811
- Other Location
- Central Florida, Southwest Florida, Tampa
- Description
-
Summit Broadband Inc. is a fiber-based broadband provider delivering a connection that is up to 100 times faster than today's average broadband speeds with crystal clear high definition TV and quality phone service. Summit Broadband delivers the best in telecommunications services in Central and Southwest Florida with a growing team of over 250 professionals. This growing, dynamic high-tech company is seeking a Sr Director, Outside Plant and Commercial Services to join our team and grow with us.
Job Title: Director, Outside Plant Residential Services
Report to: Senior Vice President - Operations
Status: Full Time/Exempt
Location: In Florida Market
As a member of the leadership team at Summit Broadband the Director, Outside Plant and Residential Services will embody and role model our leadership pledge: Communicate Clearly and Actively Listen; Lead by Example; Be and Hold Others Accountable; Support the Vision, Mission, and Values; Recognize and Praise; Be Fiscally Responsible; Build Strong Interdepartmental Relationships; and Set Clear Expectations.
Position Summary:
This position is responsible for all outside plant construction of the network that services residential customers for Summit Broadband. This position partners closely with our sales, network engineering, mapping & records, and service delivery teams to deliver a high performing network that drives positive customer experiences.
Job Description:- Ensure a leadership structure is in place to build trust, effectively communicate, and inspire team members
- Motivate and lead a high-performance leadership team; providing mentoring as a cornerstone to leadership development
- Foster a success-oriented, accountable environment within the department
- Defines strategy and manages the teams that performs all construction and field project management across Central and Southwest Florida.
- Accountability for strategic and tactical support of all design, Outside Plant (OSP) budgeting, construction, maintenance and project management activities supporting all video, voice and data services.
- Coordinate field survey of outside plant aerial and underground network facilities associated with new residential opportunities and our retail FTTH build.
- Lead the pricing and Return on Investment (ROI) assessment of OSP Engineering and Construction for new residential projects. Communicate with Sales to ensure needs are understood and priced appropriately, in order to drive top line revenue, while meeting or exceeding ROI requirements.
- Ensure compliance with FCC regulations and Summit Broadband minimum operating specifications
- Responsible for end-to-end design, such that construction implementation can proceed, and be completed, on time and on budget
- Responsible for assisting Vice President with OSP capital and expense budgets in order to meet the top line and Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) needs.
- Create consistent work flow processes between the Southwest Florida Region and the Central Region for as-builts and construction packages
- Function as the key technical field resource for residential services to the SVP of Operations in technical planning and decision making by maintaining state-of-the-art knowledge of plant operations
- Responsible for productivity tracking in the field, establishment and accountability of Key Performance Indicators (KPI’s) and goals for the employees and ensuring all tasks are measured appropriately
- Insure all as-builts are loaded into our mapping and records system within 72 hours of receipt
- Establish a plan and implement a fiber management system such that all assignments are loaded into Bentley V8i and used for ongoing design for network additions, as well as for restoration
- Manage and coordinate outside plant construction using both in-house and contract resources. This requires strategic leadership for managing costs and maximizing quality construction
- Manage installation of fiber architecture and Cable Television (CATV) plant in multi-tenant building; both residential and hospitality-based
- Responsible for meeting Quality Control (QC) standards on all construction projects, either done via in-house or contractor resources
- Responsible for the Phoenix recovery process for plant damages
- Ensure system compliance to NCTA, FCC regulations and Summit Broadband minimum operating specifications
- Manage system performance while responding to customer inquiries as necessary
- Serve as out of hours expertise for all OSP items
- Must be able to work after hours and weekends. Remain in service during outages until resolved.
- Must be able to work emergency schedules during natural disasters and network outages and respond to the needs of a 24/7/365 operation
Qualifications:- Bachelor’s Degree in Engineering, or a related technical field, Master’s Degree preferred
- 10+ years’ experience in a Fiber to the Home (FTTH)/CATV/telephony environment
- 7+ years of effective people management experience with a strong record of building and leading teams
- Exceptional leadership skills and a hands-on visible approach to staff management and interaction are required
- Excellent communication and interpersonal abilities
- A strong strategic and business mindset
- Excellent organization and project management skills
- Superior knowledge optical networks and RF networks
- Expertise on fiber design – specifically FTTH – with at least 5 years in a predominantly fiber-based construction arena
- Strong team motivator and mentor
- Working knowledge of network design software (Lode Data/OSP Insight/Bentley/AutoCAD;)
- Working knowledge on Bentley for mapping and records
- Knowledge of cable television products and services
- Results oriented, strategic thinker and planner
- Excellent collaboration skills
- Effective communicator and active listener
- Must be able to pass criminal background check and have clean driving record
- Must be able to pass drug test
- This position is in the Florida Market. Frequent travel (approximately 50%) within Florida will be required.
Summit Broadband is a drug and tobacco free workplace.