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Meraki: Put your heart and soul into what you do, leaving a piece of yourself in your work.

As a nationally recognized, culture-first company, Meraki prides itself on creating life-altering opportunities for our Sales Reps, providing an environment for our employees to be empowered to embrace their own voice and ideas, and driving our clients towards environmental independence with our quality services.

Meraki curates a distinct working environment that enhances the client experience from the sale, to the installation, and the follow-up once services have been completed.

We are currently seeking a Bilingual Client Support Advocate to join our Team.

**This is a remote position, however, ​​​​​​candidates MUST live in Florida**

Scope of Work

• Maintain internal project controls to parallel customer needs and business operations
• Understand and coordinate customer preference requirements throughout order and installation processes
• Provide expert support and respond to customer inquiries via phone and email
• Follow up throughout all stages of new projects and requests
• Initiate problem solving strategies to determine root causes and generate solutions
• Maintain and monitor project plans, schedules, data tracking, and task management
• Document and ensure completion of important actions and decisions
• Ensure project deadlines are met
• Provide administrative support as needed
• Confirm that projects adhere to specifications and all related documentation is maintained appropriately
• Ensure project results meet requirements regarding technical quality, reliability, schedule, and cost
• Coordinate cross-functional teams to ensure project completion
• Complete other duties as assigned

What you need to be successful:

• High School Diploma or equivalent
• 2 years’ experience in Customer Service positions
• 6 months’ experience in Project Administration, preferred
• Proven ability to deliver exceptional customer service
• High attention to detail and organizational skills
• Proficiency in Google Suites, preferred
• Experience using Salesforce, preferred

Meraki is proud to be an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Meraki will only employ those who are legally authorized to work; we conduct e-verify. Any offer of employment is conditioned on the successful completion of a background investigation, drug screen, and MVR (if applicable). Applicants have rights under Federal Employment Laws for more information follow these links: Family and Medical Leave Act (FMLA) Poster, Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster. 

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