Lactation Consultant Care Specialist (Part-Time)
- Job Title
- Lactation Consultant Care Specialist (Part-Time)
- Job ID
- 27725179
- Part Time
- Yes
- Work From Home
- Yes
- Work Remote
- Yes
- Location
- Work From Home Remote
- Other Location
- Description
-
Do you enjoy building relationships with and supporting key stakeholders? Are you ready to roll up your sleeves in a fast-paced, high-impact work environment? Are you driven to change the standard of care in women’s health?
As a Lactation Consultant Care Specialist (Part-Time), you’ll work directly with our lactation consultant (LC) partners to triage their requests and lead internal and LC facing communications to resolve quickly. This position is critical in ensuring our LC partners receive friendly, timely and accurate day to day support to manage their business as part of the TLN community. You’ll often be the first and, therefore, most important, interaction our LC partners will associate with our incredible brand.
We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2024 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious,
Breakdown of the role
Please note: This is a part-time role that we foresee covering some weekend and evening (5:00pm+) hours. This may be a good fit for an individual looking to supplement their income and add meaningful work to their week in the process.- Field, prioritize, and support partner issues (70%). LC partners contact our consultant relations team for all sorts of reasons. Often, our partners just need some advice or clarification to point them in the right direction. In some cases, they need hands-on support. Your job will be to field these requests and resolve those you can yourself. For issues you cannot resolve yourself, you will triage and work with cross functional teams to inform and then ensure the LC partner reaches a resolution.
- Collaborate, enhance, and maintain our processes (15%). You will proactively seek and take ownership of opportunities to evolve our processes. We are a collaborative team that thrives when the best ideas are brought forward.
- Cross functional support (15%). You will work with the larger Lactation Consultant Relations team to support our needs in communicating with our LC partners. You may be called on to share experiences amongst LC partners to key stakeholders.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.- Customer facing: 1+ year(s) working in a user or customer-facing role – implementation, onboarding, customer support. Experience with customer support ticketing systems is ideal.
- Strong Communicator: Great written and verbal communication skills and be able to adjust quickly depending on the audience you’re addressing.
- Delightful: You intend for every interaction to brighten someone’s day.
- Organization: Able to effectively prioritize and manage multiple tasks seamlessly with extreme attention to detail.
- Empathy: You understand what users need by stepping into their shoes and showing you care.
- Teacher: You love to share knowledge and are patient and thoughtful when you do.
- Tech Savvy: You’re comfortable learning new systems required to effectively do your job.
- Goal Oriented: You’re excited about new challenges and work to achieve your goals.
- Problem Solver: You’re adept at spotting issues and quickly suggesting elegant solutions.
- Strong Judgement: You quickly assess a problem and make an informed decision on how to resolve and work easily with cross functional teams if more input is needed.
- Experience in the healthcare industry
- Experience working with tech platforms like Salesforce, Guru etc.
- Experience in high-growth organizations
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please note that TLN interview requests and job offers only originate from an @tln.care email address (e.g., jsmith@tln.care). TLN will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone.
