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Customer Operations Specialist (Parts) - Wilson Road
- Job Title
- Customer Operations Specialist (Parts) - Wilson Road
- Job ID
- 27731059
- Location
- Chattanooga, TN 37410
- Other Location
- Description
-
BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
Primarily responsible for determining customer parts requirements for Astec customers, pricing and communicating quotes, and placing orders into proper internal systems. Work with Engineering associates and within established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping, and Manufacturing as required.
Key Deliverables
• Provide assistance to Astec direct customers and dealers.
• Locate correct parts and prepare parts quotations as per customers’ requests.
• Coordinate with other departments to ensure that customers’ requests are met.
• Accurately process all parts sales orders.
• Follow up on quotes and orders with customers.
• Work closely with outside sales team.
Key Activities & Responsibilities
• Answer customer calls and emails, help determine customer requirements, and perform extensive research.
• Prepare quotes, offer advice, and execute suggestive selling.
• Identify correct part(s) for customers using mechanical and electrical drawings, electronic and hard copy manuals, various search engines, engineers, and other resources.
• Coordinate with procurement and production on lead-time and expediting needs.
• Inform Supervisor or Manager of inventory shortage and discrepancy.
• Prepare and enter detailed parts quotes into Astec system.
• Work with customers and other departments to resolve problems, such as breakdowns, wrong parts, replacement solutions, returns, warranties, etc.
• Follow up on quotes and previous correspondence with customers, dealers, and Regional Sales Managers.
• Closely work with the parts shipping team members. Understand all shipping options available to customers (small packages, LTL, full truck load, hotshot carrier, etc.).
• Travel a week at a time, 1-3 times a year to meet with direct customers and dealers and attend plant visits, trade shows, dealer visits (selection, stock levels, training, etc.).
• Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
• Attend Customer Service School lunches, dinners, and other functions as necessary (may require extended work hours).
• Crosstrain and assist other teams within the Parts department, Shipping, and the Warehouse.
• Participate in cross-departmental teams and committees as needed.
• Work closely with other Astec sites and products.
• Maintain daily/weekly/monthly/quarterly administrative tasks.
• Must expect to carry “on call” duties (rotating schedule).
• Always follow proper safety rules and company policies and procedures.
• Perform other duties as assigned.
NOTE: This position is responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.
Supervisor and Leadership Expectations: None
OUR CULTURE & VALUES
Employees that become part of Astec embody the values below throughout their work:
• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality, and productivity as means to ensure success
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting, or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status, or any other characteristic protected by law or executive order.