General Manager
- Job Title
- General Manager
- Job ID
- 27732263
- Location
- Houston, TX 77055
- Other Location
- Description
-
A top client is searching for an experienced General Manager for its Houston, TX, location. As the General Manager, you will manage and oversee the operation and strategic direction of the organization while building, leading, and developing a cohesive team. You will be responsible for the ongoing performance of the location in accordance with the company’s culture and will ideally possess a strong background in business management, sales, market development, and operations and provide exceptional customer service. The right candidate will be motivated, driven, energetic, and proficient at coaching and inspiring team success.
As the General Manager, you will:- Provide leadership and direction to all departments, including operations, logistics, administration, sales, inventory management, and customer service.
- Identify new opportunities for revenue growth, cost optimization, and operational efficiency improvements.
- Manage budgeting, forecasting, and financial reporting processes to monitor performance, track expenses, and maximize profitability.
- Implement cost-control measures and revenue-enhancement strategies to achieve business goals and targets.
- Oversee day-to-day operations to ensure seamless execution of customer orders, timely delivery/pick-up of inventory, and exceptional customer experiences.
- Promote a culture of safety and ensure the team is following proper health and safety protocols.
- Address customer inquiries, concerns, and feedback promptly and effectively to ensure positive outcomes and long-term partnerships.
- Recruit, train, and develop a high-performing team, embracing a culture of collaboration, accountability, and continuous improvement.
- Set clear expectations, provide regular feedback, and empower the team to excel.
- Build and maintain strong relationships with key clients, vendors, and industry partners to drive customer loyalty and satisfaction.
- Abide by the company’s quality assurance protocols and best practices.
- Stay up-to-date on market trends, conduct market research, gather customer insights, and analyze data to identify growth opportunities and potential risks.
- Serve as a brand ambassador in the local community and industry associations.
Key Responsibilities:
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Strategic Leadership:
- Develop and execute strategic plans to achieve business objectives and drive sustainable growth.
- Lead and inspire a diverse team of professionals to deliver exceptional results and foster a culture of excellence and continuous improvement.
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Operations Management:
- Oversee all aspects of day-to-day operations, including inventory management, logistics coordination, equipment maintenance, and quality control.
- Implement efficient processes and systems to optimize operational efficiency and enhance customer satisfaction.
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Sales and Business Development:
- Develop and implement sales strategies to drive revenue growth and expand market presence.
- Cultivate and maintain strong relationships with key clients, industry partners, and stakeholders.
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Financial Management:
- Manage financial performance, including budgeting, forecasting, and cost control measures.
- Monitor key financial metrics and implement strategies to achieve profitability targets.
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Customer Service Excellence:
- Ensure the highest level of customer satisfaction by providing prompt and responsive service, resolving issues promptly, and exceeding client expectations.
- Implement customer feedback mechanisms to continuously improve service delivery and enhance the customer experience.
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Team Development and Leadership:
- Recruit, train, and mentor team members to foster a high-performance culture and develop future leaders.
- Provide guidance, support, and motivation to empower team members to achieve their full potential.
To be successful in the role you must possess:- Bachelor’s Degree or a minimum of 5 years of relevant work experience.
- 5+ years of progressive experience in business management, operations, and leadership roles, preferably within the service industry.
- Proven track record of successfully leading teams, driving business growth, and achieving financial targets.
- Strong business acumen with a strategic mindset and analytical skills to make data-driven decisions.
- Excellent communication, negotiation, and interpersonal skills
- Computer or Technology literate – familiarity with PC operating systems and Proficient in Microsoft Office and Zoom.
- Demonstrated commitment to excellence, integrity, and customer service excellence.
- Ability to work a flexible schedule based on business needs.
- Pay Range
- $125,000.00 Annually to $175,000.00 Annually
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