Agency/Program:  Freedom House
Status:  Part-Time, Non-Exempt
Hours Per Week:  21
Hourly Rate:  $17.50 per hour
​​​​​​Supervisor:  Front Desk Manager
​Start Date: Immediate
Benefits Package: Optional Matched Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays, and more.
Schedule: 21 hrs per week
Equipment Operated:  Computer/Laptop, Printer, Scanner, Phone, and intercom system 
Work Environment:  This position will spend time at the program site and at the Front Desk/Reception area. Some work area is shared. 
Travel: Ability to travel between BFL Program sites, ability to travel to offices and or as directed. 
Supervisor: Reports to the Shift Supervisor and/or Resident Aide Manager
​​Start Date: Immediate

About Barrier Free Living
Barrier Free Living (BFL) is dedicated to helping New Yorkers with disabilities live independently in the community.  Through its various programs, BFL provides a broad range of residential and nonresidential services to disabled survivors of domestic violence, transitional shelter to the disabled homeless, and outreach to physically disabled individuals with mental health and/or chemical addiction issues.  Services include case management; housing placements; independent living skills training; occupational therapy; short and long-term individual counseling; advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems; and referrals to outside services.

About Freedom House
Freedom House - a crisis shelter for victims of domestic violence - provides a safe and confidential place that is accessible for those with or without disabilities. Freedom House offers comprehensive services to families and single individuals in recovery from their experiences of trauma. Services include (but are not limited to) individual and group counseling, case management, assistance with housing and government benefits, on-site child care, occupational therapy, medical consulting, and psychiatric services. This state-of-the-art facility is the first completely accessible domestic violence shelter for individuals with disabilities in the country.

Role Summary

Resident Aides play a critical role in the maintenance of a secure and safe environment for staff, residents, and visitors to our emergency Domestic Violence shelter, Freedom House.  Resident Aides staff the security desk, ensuring proper signin of residents and guests, as well as recognizing and reporting maintenance issues to the facilities team.  Resident Aides collaborate closely with the Maintenance, Clinical, and Family Center staff.

Responsibilities

• Provide coverage at the Reception Desk in monitoring entry and exit of staff, residents, and visitors; answering and directing, as appropriate, telephone calls; and completing other administrative duties as requested by supervisors
• Assist in monitoring compliance with fire and other safety regulations related to the facility
• Maintain courteous, professional, respectful interactions with all residents, staff, and guests
• Must demonstrate the knowledge of appropriate boundaries with all residents and staff as outlined in the Employee Handbook
• Assist in addressing and following up on any incidents related to security or safety within the facility, providing emergency response and crisis management help as needed
• Ensure timely and appropriate completion of all log and incident documentation required by supervisors in recording security and safety issues/incidents
• Complete light housekeeping tasks, at the request and direction of the Shift Supervisor. These tasks may include, but are not limited to, sweeping, mopping, trash removal, snow removal, or cleaning when housekeeping staff is unavailable and where a safety concern is determined by the Shift Supervisor

Qualifications

• Minimum of six months prior experience working in a residential setting preferred
• Minimum of high school diploma (or GED)
• Strong oral communication skills and fundamental writing competency required
• Ability to think and act calmly in emergency situations required
• Experience working with people with disabilities is highly desirable
• Computer literate
• Required to take the Fire Guard Exam
• Spanish or other non-English language skills and/or American Sign Language skills preferred
• Must provide COVID-19 Vaccination FDA-authorized record 
• Able to lift approximately 10 -15 pounds
• Public benefits recipients encouraged to apply

​​​Equal Opportunity Employer

BFL provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation, gender identity or expression, or any other protected characteristic as established by law.   Applicants who need a reasonable accommodation to perform the essential job duties are encouraged to submit requests to HR for consideration.