Patient Access Manager
- Job Title
- Patient Access Manager
- Job ID
- 27736219
- Location
- Conroe, TX, 77304
- Other Location
- Description
-
Patient Access Manager (Conroe)
The Patient Access Manager is responsible for managing daily operations of all Patient Access functions including the call center, registration, eligibility, check-in and check-out. The Patient Access Manager champions behaviors to drive superior levels of patient service and access as well as employee satisfaction.
Essential Duties and Responsibilities include the following:- Plan and manage registration, eligibility, appointment scheduling, and check-in/check-out operations.
- Participate in performance improvement activities that ensure important processes and activities are measured, assessed, and improved systematically.
- Create, establish, and manage protocols, policies and procedures to ensure efficiency.
- Hire and train staff to respond to patients’ needs.
- Determine staff schedules and ensure operational standards are met.
- Manage patient scheduling and direct patient flow through clinic.
- Respond to patient issues and ensure patient satisfaction.
- Train, manage, and assist team members with appropriate payment and insurance processes.
- Run and analyze management, statistical, and financial reports.
- Ensure confidentiality and HIPAA requirements are met when releasing medical records to providers and patients.
- Participate and work with other managers and providers in developing good working relationships and processes throughout the Clinic.
- Create departmental budget and reconcile expenses.
- Serves as a patient advocate.
- Ensures compliance with all state and federal regulations.
Bachelor's degree in Business, Health Service Administration or other relevant field from four-year college or university; or at least two (2) years related experience and/or training; or equivalent combination of education and experience.
Minimum of 5 years’ experience in office management required.
Bilingual – English and Spanish required.
