In-Take Coordinator/ Patient Service representative Bilingual/Miami English (REMOTE) Florida
- Job Title
- In-Take Coordinator/ Patient Service representative Bilingual/Miami English (REMOTE) Florida
- Job ID
- 27736484
- Work From Home
- Yes
- Location
- Work From Home
- Other Location
- Description
-
Qualifications
1- year Customer service:
1- year Computer skills:
1-year medical terminology: (Preferred)
Responsibilities:- Assist Intake Coordinators on the equipment and supplies side as needed.
- Receive and respond to incoming calls from referral sources and/or potential patients, home health agencies, account managers and exchanges information to identify the organization’s ability to meet the needs of the patient, on a case-by-case basis.
- Contacts referral sources to advise of referral status.
- Provides information regarding who will deliver the services to the clinical team.
- Assist referral sources and/or patients with alternative community resources or equipment providers when the Company is unable to meet the needs of the referral source and/or patient.
- Documents and route all calls in a manner consistent with the organization’s policies and procedures.
- Collaborates with the Intake team management, account management staff, referral source and patients to identify potential solutions as problems are identified with payer sources.
- Communicate customer service issues to management, as appropriate.
- Identify, establish, and maintain correct patient and service account information.
- Resolve patient complaints and coordinate correction of service to ensure service completion.
- Deescalate patient calls and refers patients to appropriate department or person as needed.
- Schedule deliveries, pick-ups, and accurately record file maintenances or changes in service.
- Effectively communicate with patients of various ages and populations.
- Accurately record every patient engagement in corresponding patient information system.
- Maintain competency on incontinence coaching biannually.
- Must meet individual and departmental performance metrics as indicated by manager.
- Participate in traditional and e-learning programs.
- Ensure compliance with Company policies and procedures.
- Works effectively with other company employees, managers, and departments.
- Performs all job functions with Company Mission, Vision, and Values in mind.
- All other duties as assigned.
