Student Success Specialist (Partner Programs)
- Job Title
- Student Success Specialist (Partner Programs)
- Job ID
- 27737508
- Work Hybrid
- Yes
- Location
- Stamford, CT, 06901 Hybrid
- Other Location
- Description
-
Start Date: September 2024
Employment Type: This is a temporary, full-time, hybrid position in Stamford, CT reporting to the partner office twice a week).
Dates: September 2024 - September 2025 (with possibility to extend through December 2025)
Location: Stamford, CT
Reports to: Sr. Manager of Partner Programs, Technology Fellowship
TKH General Overview
The Knowledge House’s mission is to empower and sustain a talent pipeline of technologists, entrepreneurs, and digital leaders, who will lift their communities out of poverty.
The Knowledge House (TKH) approach is to (1) close gaps in the education-to-employment pipeline in underserved communities in the Bronx NY, Newark NJ, Atlanta GA, and Los Angeles CA, neighborhoods by teaching youth and young adults the skills needed to launch careers or ventures in technology, and (2) support links between local youth, tech innovation, and business development that bring positive community impact.
Headquartered in the South Bronx, TKH has served more than 2,250 students since 2014. Current core programs include our Innovation Fellowship focused on software engineering, cybersecurity, and digital design for adult job trainees, and our Karim Kharbouch Coding Fellowship for high school students learning computational thinking and web design.
TKH team members value the opportunity to: apply their skills while giving back to low-income youth and other underrepresented communities; lead innovation in the emerging tech movement in the Bronx, Newark, Atlanta, and Los Angeles; and join a scaling nonprofit where every team member is expected to contribute to strategy, create solutions and helps shape improve organizational culture.
Role Overview
The Student Success Specialist (Partner Programs) is responsible for the persistence and success of each student in the Technology Fellowship. Reporting into the Senior Manager of Partner Programs, the Student Success Specialist is responsible for supporting the onboarding, academic and career development needs and graduation of students.
Student Success Specialists have monthly case management meetings with students to review progress towards program completion and career goals. Throughout the program they communicate expectations, course schedules, and assignments to students while collecting and reporting student performance data to the programs team and TKH staff.
Student Success Specialists support and track students who need special interventions and/or further support. Student Success Specialists assist instructors in tracking student activity inside and outside the classroom and refer them to office hours and tutoring schedules. Activities include, but are not limited to the following:
Providing Student Case Management (60%)- Conduct a bi-weekly check-ins with students, tracking grades, wellness, and progress toward career goals.
- Coordinate mentorship, tutoring, celebrations, and additional support for students, ensuring strong participation and mastery of technical and career competencies.
- Conduct cohort case management including documentation of student incidents, implementation and monitoring of improvement plans for students on probation.
- Serve as a liaison between fellows and TKH to address concerns and improve their program experience.
- Conduct wellness checks and offer assistance with mental health resources as needed. Provide supportive services to students who are facing barriers hindering their performance.
- Work with instructors and Sr. Manager of Partner Programs to assess students and identify their next steps post-program.
- Assist students with their internship and job search, providing resume and interview tips.
- Strategize and optimize processes related to student engagement and persistence in the program from fellow onboarding to graduation day, ensuring an enticing and supportive program life cycle.
- Creating and facilitating run-of-show for Orientation Day and Demo Day for assigned programs.
- Represent TKH at networking events, meetups, training, and community engagement opportunities.
- Support the execution of student events, including volunteer engagements, hackathons, company trips, and graduation for each cohort.
- Support technical workshops to enhance students' interest and skills in computer science.
- Support in debriefing program outcomes per phase and program year to provide better programming and recommendations to staff. Feedback being gathered through survey, debriefs, and regular touch points with fellows.
- Manage and update a database of students, tracking performance, feedback, and activities.
- Distribute, collect, and organize student files, data, paperwork including media release forms, attendance sheets, case notes, etc.
- Maintain program budget, spending, and attendance records using Google Sheets and Asana related to programmatic engagement events
- Ensuring the Student Success Handbook is updated each year with new program schedules and refreshed procedures, actively collecting usability.
- 1-3+ years of relevant work experience, ideally in a non-profit, education, or youth development environment
- Demonstrated track record of supporting youth and adults with connections to opportunities, such as social services, college access, or workforce development
- Experience working with high school aged youth
- Experience with project and event planning, and budget management
- Understanding of and proficiency with Learning Management Systems (LMS)
- Skillful in using technical and non-technical assessment tools to measure the progress and performance of a diverse student population
- Proficient in Google Drive applications and other apps for work, specifically using Excel and Google Sheets
- Ability to independently produce high quality work, delegate, problem-solve, and ask for help when needed.
- A passion and love for our students and their genius. A tenacious desire to smash all barriers in the way of our students accessing rewarding, high-paying careers in technology.
- Exceptional organizational skills and ability to balance multiple priorities and deadlines in a constantly changing and fast-paced environment.
- Excellent interpersonal communication, presentation, public speaking, “people skills" and exemplary emotional intelligence.
- Commitment to contributing to positive organizational culture and core values.
- Teamwork, including actively reaching out to colleagues to support or consult on projects and maintains collaborative work environment
- Calm under pressure, with strong follow through and ability to meet deadlines
- Strong work ethic and commitment to produce high quality work
- Effective communication skills, including clear writing and professional email
- Ability to travel occasionally and participate in frequent evening and weekend activities for work-related purposes.
- Ability to occasionally join Tuesday night virtual classes, and Thursday in-person classes on site at Synchrony Skills Academy.
Compensation- $60,000-$72,000/year salary
- Competitive health, dental, and vision insurance
- 2% 401k match
- A monthly tech stipend of $100
- Unlimited days of paid time off
It is the policy of The Knowledge House, Inc. to promote and provide equal employment opportunity without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, veteran status, genetic predisposition, or carrier status.
