Please attach a cover letter with your application for this role.
 

A catalyst for change, Social Current is the premier partner and solutions provider to a diverse network of over 1,800 human and social service organizations and partners across the U.S., Canada, and beyond. Collectively, these organizations serve more than 11 million individuals through the 12,000+ human service professionals they employ. 

Together with our network, we are activating the power of the social sector to effect broader systemic change that is needed to achieve our vision of an equitable society where all people can thrive.

We offer a range of innovative solutions including accreditation, consultation, knowledge curation, learning collaboratives, networking, public policy advocacy and mobilization, and trainings. Our work is focused in six core integrated areas for impact and systemic change that include: brain science, trauma-informed approaches; COA Accreditation; child, family, and community well-being; equity, diversity, and inclusion; government affairs and advocacy; and leadership and organizational development.

Social Current’s mission is to advocate for and implement equitable solutions to society’s toughest challenges through collaboration, innovation, policy, and practice excellence. Our goal is to move toward upstream, integrated solutions that put equity and community at the center.

SUMMARY
The Knowledge and Insights Center (KIC) equips social sector professionals with research and resources to stay current on trends, implement evidence-informed practices, and advance organizational excellence. Services include a digital resource library, premium databases, personalized research support, and on-demand virtual learning lessons.

The Knowledge and Research Specialist conducts secondary research, curates resources, and manages knowledge assets on topics relevant to Social Current’s six impact areas. The position supports innovation and practice excellence by finding, organizing, and disseminating insightful, synthesized information to the network and partners. This principal role is centered in "formalized curiosity:" inquisitiveness and discovery, but with clear and defined objectives that help the Social Current network to gain new understanding of complex issues, find answers to their questions, and inform potential solutions to problems that hinder innovation and impact. 


ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. 

• Fulfill research requests and compile bibliographies and literature reviews, synthesizing and analyzing information as needed, within scope, budget, and deadlines.
• Stay updated on sector trends and collaborate with experts to identify priority topics for curation.
• Assess needs and evaluate research and content sources to improve resource library collections.
• Use AI tools for information searches, syntheses, personalized recommendations, and proper citation.
• Systematically collect, curate, and catalog information assets in KIC databases and content repositories, ensuring proper lifecycle management. 
• Organize KIC databases and repositories, applying best practices in taxonomy management for discoverability and findability by users.
• Contribute to research and knowledge offerings that generate revenue, like webinars, publications, and learning community lessons and courses.
• Assist with communications about KIC services through newsletters, presentations, and other multimedia.
• Promote self-service options by designing instructional materials and guides for KIC users.
• Project manage resource library improvement projects.
• Participate in cross-departmental knowledge management initiatives.
• Uphold a service-oriented culture with high-quality work, creativity, and resilience.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skilled in secondary research and information synthesis.
• Understanding of policy and practice issues relevant to the social sector.
• Ability to cultivate relationships with subject matter experts that include the capture and utilization of tacit knowledge.
• Competent in cataloging, developing content collections, and managing database tools and settings.
• Proficient in knowledge and content management tools, including Microsoft 365 apps (particularly SharePoint), Salesforce, EBSCOhost, and various research discovery and organization tools.
• Experience in designing and deploying profitable knowledge products.
• Ability to convey dense information clearly and concisely across various formats.
• Strong writing skills, adaptable to different audiences.
• Effective in a virtual workplace, managing time and priorities well.
• Excellent situational awareness and communication skills.

EDUCATION and/or EXPERIENCE​​​​​

Education:

Preferred: Master’s degree in library science, knowledge management, social services/nonprofit management, public administration, social work, public policy, or other related field.

Job-related Experience:

• Minimum of five years professional experience in a secondary research or topic curation/synthesis role, with preferred familiarity of Social Current impact area topics and issues, or combination of education and experience.
• Minimum of three years professional experience in a library or knowledge management setting (preferably a special or academic library), utilizing library or content management systems.

Individual Contributor Competencies

Achievement Focus – Drive for Results:
Persists to complete tasks and responsibilities. Demonstrates persistence and overcomes obstacles. Recognizes and acts on opportunities. Sets and achieves challenging goals.

Quality:
Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Monitors own work to ensure quality. Applies feedback to improve performance.

Initiative:
Looks for and takes advantage of opportunities. Seeks increased responsibilities. Takes independent actions and calculated risks. Asks for help when needed.

Personal Accountability:
Holds self-accountable for achieving results/goals, honoring commitments, and meeting deadlines.

Learning Agility:
Learns quickly from all types of situations and can adapt behavior to new situations to improve performance. Takes risks in applying new ideas/thinking/approaches.
 

The EDI Statement-Individual Contributor

• Demonstrates an understanding and commitment to Social Current’s equity, diversity, and inclusion (EDI) values statement.
• Is able to articulate one’s own commitment to diversity, equity, and inclusion as it relates to their role at Social Current and beyond.
• Demonstrates a willingness to examine one’s own biases, assumptions, and attitudes.
• Engages in personal and professional development on issues related to diversity, equity, and inclusion.
• Promotes a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively.

Travel Expectations:
Travel to and attend in-person staff meetings/events a minimum of one time annually.

Location: 
This position is a fully remote role.

Salary and Benefits: 

This position will offer an annual salary based on standard work hours of 35 hours per week. The salary range for this position is $52,000 to $63,700. Social Current offers a generous paid time off plan (PTO); medical, dental, vision, and life insurance benefits; and a 401(k)-retirement plan.

About This Job Description 

The information provided in this job description has been designed to indicate the general nature and level of work performed by employees within this job classification and level of responsibilities. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Social Current is an equal opportunity employer. All applicants for employment to a position represented by this job description will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.