BEAUTIFUL PLACES. SMART SPACES.
BRAVAS is a leading national technology integrator that provides Beautiful Places and Smart Spaces where their customers live, work, and play. Focused on the luxury market, BRAVAS completes more than 3,500 residential and commercial projects across the US every year. We sell and support everything from lighting, shades, and A/V to networking, security systems, and power management. As the largest and only national luxury custom integrator in the market, BRAVAS works with our customers to ensure that technology complements and enhances any space, rather than distracts.
QUIT YOUR JOB, START A CAREER
The A/V industry is made up of small companies with limited growth potential. At BRAVAS there are dozens of roles that simply don't exist at other integration firms, and we have opportunities in dozens of cities nationwide. We are committed to a culture where professional development is a focus. We want our team to see a clear path to their goals and have the support to reach them. If you feel stuck where you are, reach out today to learn how you can build your career with BRAVAS.
THE BEST BENEFITS IN THE INDUSTRY
Our scale affords our clients lifestyle technologies that fit their budgets and exceed their expectations. Our customers know that we can attract and retain the best talent, which gives us access to the expertise of more than 300 professionals who have earned hundreds of industry awards and certifications. Unlike almost anyone else in the market, BRAVAS has a unique ability to service our clients homes throughout the US - whether they are building a vacation home or moving across the country. We understand the concept that our clients expect the best, and so should our teammates. Thus we have put together a comprehensive benefits package that is unique within our industry and includes affordable health and wellness benefits, financial and retirement savings benefits, and time off benefits that reward tenure.
Security Alarm Installation Supervisor
- Job Title
- Security Alarm Installation Supervisor
- Job ID
- 27738627
- Location
- Dallas, TX,
- Other Location
- The Colony, TX
- Description
-
At Bravas, Security Installation Supervisors enjoy working with residential Audio Video and Home Automation experts in a luxury market. They enjoy national career opportunities, best in industry benefits, and much more.
Qualifications:
The Security Manager must possess an understanding of all security & surveillance systems installed and their integration with home automation systems. Must pursue continuing education on all products. Basic wiring and connectivity skills as it pertains to low voltage standards. Trouble shooting skills are essential. Basic computer skills with the ability to become competent in-house job management software. Minimum of three years experience installing, servicing, and activating perimeter access control and surveillance systems required. Previous experience supervising alarm installers also required.
Summary of Position:
The Security Manager is responsible for security accounts for the location and performance and scheduling of the security technicians. They are also measured on both profitability and customer satisfaction. The ability to troubleshoot all aspects of security components is a must; and ideal candidates will be extremely patient.Duties & Responsibilities:- Process incoming security service requests and determine urgency
- Manage on call and after hour schedule for security
- Coordinate with A/R to ascertain credit status of client accounts
- Determine billable and warranty status of security work orders appropriately and ensure revenue is captured appropriately.
- Delegate security tickets to the appropriate tech to ensure completion
- Design and recommend products to reduce customers pain points
- Remote access customer security systems and repair network-based solutions
- Monitor customer's security systems to take proactive action on common issues
- Work with the Security techs and others to track and eliminate recurring issues
- Set up, pre-configure and program security networks, control systems, cameras, and NVRs
- Schedule and attend security handoffs to signify completion of 9rojects
- Accurately set completion deadlines and expectations for client
- Set up, configure, program, and troubleshoot security networks, control systems, cameras, and NVRs
- Review, react, & update daily work orders in job management software
- Accurate time clock entries and job costing
- Make decisions and be held accountable to Time and Materials
- Client training and customer service.
- On call rotation may be required
- Local travel to job sites required
- Provide training or communication to disseminate pertinent information as required
- Fiscal responsibility for all assets assigned and property within Security Manager’s care
- Customer service, including the ability to work with high profile and high demand customers
- Guardianship and preservation of client confidentiality and network/home security
- Adherence to state and federal laws, including adherence to traffic laws
- Obtain and maintain security license through Dept of Public Safe y per state law
- Manage company license and maintain personnel records to me t minimum state requirements
- Ensure training and continuing education of all installers under Bravas state license per state requirements
Additional Requirements:- Set up remote monitoring systems and enrolling customers in security plans
- Flexibility to meet customer demands outside of normal working hours
- Must be able to lift and carry 60lbs
- May require standing or stooping for extended periods
- Ability to work in tight spaces & at ladder height
- Valid driver's license, clean driving record, and clear criminal record required
- Security license preferred
*A job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
