BEAUTIFUL PLACES. SMART SPACES.

BRAVAS is a leading national technology integrator that provides Beautiful Places and Smart Spaces where their customers live, work, and play. Focused on the luxury market, BRAVAS completes more than 3,500 residential and commercial projects across the US every year. We sell and support everything from lighting, shades, and A/V to networking, security systems, and power management. As the largest and only national luxury custom integrator in the market, BRAVAS works with our customers to ensure that technology complements and enhances any space, rather than distracts.

QUIT YOUR JOB, START A CAREER

The A/V industry is made up of small companies with limited growth potential. At BRAVAS there are dozens of roles that simply don't exist at other integration firms, and we have opportunities in dozens of cities nationwide. We are committed to a culture where professional development is a focus. We want our team to see a clear path to their goals and have the support to reach them. If you feel stuck where you are, reach out today to learn how you can build your career with BRAVAS.

THE BEST BENEFITS IN THE INDUSTRY

Our scale affords our clients lifestyle technologies that fit their budgets and exceed their expectations. Our customers know that we can attract and retain the best talent, which gives us access to the expertise of more than 300 professionals who have earned hundreds of industry awards and certifications. Unlike almost anyone else in the market, BRAVAS has a unique ability to service our clients homes throughout the US - whether they are building a vacation home or moving across the country. We understand the concept that our clients expect the best, and so should our teammates. Thus we have put together a comprehensive benefits package that is unique within our industry and includes affordable health and wellness benefits, financial and retirement savings benefits, and time off benefits that reward tenure.

Audio Video Service Technician

Job Title
Audio Video Service Technician
Job ID
27739047
Location
Nashville, TN,  
Other Location
Franklin
Description
At Bravas, Service Technicians enjoy national career opportunities, best in industry benefits, and much more.  We look for highly skilled and experienced Technicians to provide world-class service to our clients.

Qualifications:
The Service Technician must possess an understanding of all systems including audio, video, security, lighting and integration of all installed brands. Must be able to read house plans other job site related documentation.  Basic wiring and connectivity skills as it pertains to low voltage standards.  Trouble shooting skills are essential. Basic computer skills with the ability to become competent in in house job management software.  The Service Technician should have a minimum of 3 years experience working in residential audio video and home automation.

Objective:  To provide excellent quality of service and customer experience while meeting industry standards and ensuring accurate revenue reflection. 
Summary of Position: The Service Technician is responsible for servicing products at customer’s job site. The ability to trouble shoot all aspects of A/V components is a must.
Duties & Responsibilities: 
  • Troubleshoot Installed Systems
  • Remote access customer systems and repair network-based solutions
  • Set up remote monitoring systems and enroll customers in service plans
  • Work with the Service Manager and others to track and eliminate reoccurring issues
  • Honestly and accurately coordinate with Tech Support provided by manufacturers
  • Coordinate advanced replacements
  • Work with small projects on upsell and replacements sales
  • Determine & collect any billable labor & materials as applicable
  • Coordinate with buyers to ensure accurate procurement of parts required as needed
  • Accurately set completion deadlines and expectations for clients
  • Set up, configure, program, and troubleshoot networks, control systems, audio visual and surveillance equipment
  • Review, react, & update daily work orders in job management software
  • Accurate time clock entries and job costing
  • Make decisions and be held accountable to Time and Materials
  • Client training and customer service.
  • On call rotation maybe required
  • Local travel to job sites required
  • Provide training or communication to disseminate pertinent information as required
  • Fiscal responsibility for all assets assigned and property within Technician’s care
  • Customer service, including the ability to work with high profile and high demand customers
  • Guardianship and preservation of client confidentiality and network/home security
  • Adherence to state and federal laws, including adherence to traffic laws
Additional Requirements:
  1. Flexibility to meet customer demands outside of normal working hours
  2. Must be able to lift and carry 60lbs
  3. May require standing or stooping for extended periods
  4. Ability to work in tight spaces & at ladder height & overhead
  5. Valid driver's license, clean driving record, and criminal background
  6. Security license preferred for service technicians, required for security technicians
*A job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
 

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