Position: Collections Communications Administrator
Location: San Antonio, TX (Hybrid Work Policy)
Type: Temporary-to-Permanent (approximately 6 months, based on performance)

About the Role:
As a Collections Communications Administrator at a nationally recognized lending institution, you will play a pivotal role in shaping and executing omni-channel collections communications strategies. This individual contributor position offers high visibility and the opportunity to work closely with a variety of stakeholders in ensuring that communications are member-centric, effective, and compliant with all relevant regulations.

Key Responsibilities:

• Configuration & Execution: Oversee the configuration and execution of omni-channel communications strategies using FICO's Customer Communications - Flows service on Amazon Web Services. This includes managing omni-channel email, automated voice, and SMS outreach, and integrating with call center staff when necessary.
• Stakeholder Collaboration: Work with diverse teams to align communication strategies with business objectives and regulatory requirements.
• Reporting & Improvement: Monitor and report on the effectiveness of communication strategies, using insights to drive continuous improvement.
• Technology Expertise: Become a hands-on expert in the vendor's communication technologies and their configuration, including reporting tools.

• Education: Bachelor’s degree in Finance, Technology, or a related math-oriented field.
• Experience: Familiarity with customer communications in a lending environment and hands-on experience with communication technology configuration (e.g., dialers).
• Skills: Excellent verbal and written communication skills, with the ability to present and configure reports using tools like Tableau, PowerBI or similar technologies.
• Work Style: Experience working in an Agile environment, with a demonstrated ability to learn new technologies and a strong desire to drive continuous improvement.
• Plus: Experience with collections strategies and processes is advantageous. Experience writing SQL queries for reporting and visualization.

• Direct report to the Director of Collections and Loan Servicing Technology.
• Dotted line reporting to the AVP of Decision Management and Execution.

• CC Pace will support you throughout the contract period to ensure your success and integration into the team.

If you are passionate about leveraging technology to enhance communication strategies and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.  EEO IS THE LAW CC Pace invites any applicant and/or employee to review the Company’s written Affirmative Action Plan.  This plan is available for inspection upon request. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.