Welcome to Visory
RightSize Solutions is now part of Visory
We have joined forces with True North Networks to bring enterprise-level technology solutions and support to RIAs, accounting firms and others.
Welcome to Visory
True North Networks is now part of Visory
We have joined forces with RightSize Solutions to bring enterprise-level technology solutions and support to RIAs, accounting firms and others.
Welcome to Visory
Swizznet is now Visory
Our parent company name has changed, but our hosting services, solutions and Obsessive Support® have not.
IT Support ServicesThe hallmark of the Visory experience, our dedicated team of professionals provides a high degree of support for all your IT needs
Leading edge solutions that are always working to maintain the integrity of your firm’s IT backbone
Best in class security to protect your firm’s data and technology
Application HostingTake your business to new heights with Visory’s flexible QuickBooks hosting solutions
The same Sage you work in every day, only better
An affordable CRM for small- and medium-sized businesses, built to support your sales, marketing and customer service needs
Revolutionize your next tax season with added efficiency and mobility
Access critical applications that are integrated seamlessly into your workflow, conveniently hosted on the same server
Access affordable enterprise-grade hosting solutions with none of the IT burden
Managed ServicesWe’ll help you develop and implement the right cybersecurity policies and protocols to keep your firm secure and in compliance with regulatory guidance
We’re here to manage your firm’s IT activity, safeguarding the integrity of your infrastructure and devices, so you don’t have to
CybersecurityWe’ll help you develop and implement the right cybersecurity policies and protocols to keep your firm secure and in compliance with regulatory guidance
Security that ensures everyone granted access is who they claim to be
Educate and train your most important last line of defense – your people
Protection where people and their machines intersect
Secure access to your data with multiple verification checks on identity, reduce the risk of compromise, prevent cyberthreats
ComplianceIRS 4557
Complying with state and federal privacy regulations and more
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System Administrator
- Job Title
- System Administrator
- Job ID
- 27740547
- Location
- Phoenix, AZ,
- Other Location
- Description
-
About Visory:
In 2022, Visory was formed through the merger of three IT and cybersecurity brands – RightSize Solutions, True North Networks, and Swizznet, uniting their strengths in enterprise-grade technology and cybersecurity services. In 2023, Visory further strengthened its leadership position in these domains by merging with Adopt Technologies, a prominent technology company. Visory offers flexible enterprise-level technology and cybersecurity solutions to support client growth, leveraging extensive technical knowledge and industry expertise for successful digital transformation.
Today as Visory, our team of professionals draws on our extensive technical knowledge and our industry expertise to help clients evolve through digital transformation.
Job Summary:
The System Administrator is responsible for the planning, administration, and support of client facing technology applications. This position will be responsible for building systems, researching, testing, and developing solutions and solving issues in a methodical, detail-oriented, and logical way. This position will work closely with customers, the Engineering team, the Management team, and the Sales team as a resource for client issues related to the systems this team supports. The System Administrator will also be responsible for serving as a point of escalation for the Support team and must be able to provide exceptional customer service via email and phone using excellent communication and interpersonal skills to ensure that customer and system problems are resolved in a timely fashion. Additionally, the System Administrator will document customer issues and support calls and write up issues and solutions in a knowledge base forum. Additional responsibilities will include ongoing projects as assigned in addition to being part of an on-call rotation, and any other duties the company may assign. The System Administrator will report to the System Administrator Manager.
Duties/Responsibilities:- Provide escalation/level 3 support with exceptional customer service via email and phone.
- Work and resolve escalated tickets in adherence with performance metrics
- Serve as technical subject matter expert for company service offerings
- Use excellent communication and interpersonal skills to ensure that customer and system problems are resolved in a timely fashion
- Research, test, and develop solutions for common problems in a methodical, detail-oriented, and logical way.
- Document all customer issues and support calls in ticketing system
- Work on other system/network initiatives and ongoing projects as assigned
Required Skills/Abilities:- Amazing customer service savvy and interpersonal skills - can handle difficult or tense customer situations with ease and is experienced in setting customer expectations appropriately
- Expert troubleshooting, problem-solving and analytical skills
- Extremely detail-focused - nothing ever gets by you!
- Quick learner - can quickly pick up new systems and software with ease.
- Fast thinker who can logically research solutions online and work through problems
- Self-starter who effectively manages their own priorities and activities
- Exceptional written and oral communication skills
Education and Experience:- Bachelor of Science or Equivalent Certifications
- 5+ years of demonstrated technical problem-solving experience, this is not an entry level position therefore you must bring advanced level skills to this position. Your prior experience should include roles working in network administration, network engineering and design, virtualization technology, and server build and maintenance duties
- An understanding of Citrix, Microsoft, and virtualization technologies and how they function in an enterprise network
- PowerShell Scripting/Automation Experience
- Strong understanding of Active Directory both On‐Prem and Azure AD
- Strong knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
- Strong knowledge of Windows desktop and server operating systems and Cloud hosting principles
- Strong knowledge of Office 365 configuration and management
- Knowledge of local printer configurations in Remote VMs & Local on‐prem machines
- Proficiency with RMM solutions like N‐Able and Logicmonitor
- A clear history of project leadership and project completion is required, you will be responsible for new technology implementations.
- Flexible, dependable, capable of multi-tasking, and possess the intelligence and ability to learn new products and technologies.
- Integrity with respect to work, meeting agreed upon deadlines, both taking and sharing responsibility as appropriate, and personal interactions with both customers and co-workers.
- Experience with and knowledge of IT security concepts and best practices
