Position Title: Manager of Centralized Billing Operations
Location: Remote
About US!
BRIDGE Healthcare Partners (BRIDGE) is a not-for-profit organization founded in 2011. We are a mission based managed service organization for not-for-profit organizations in the healthcare, community wellness and childcare services arena. We provide a framework of services including:
- Information Technology (IT)
- Revenue Cycle Management (RCM)
- Electronic Health Records (EHR)
Position Summary:
The Manager of Centralized Billing Operations is responsible for managing the daily operations of the Central Billing Operations and oversight of assigned department staff members. This includes third party claims, payment posting, follow-up processes, and maintaining department policy and procedures. The Manager of CBO assist with staff recruitment, onboarding, and development.
You will actively participate, develop, and implement initiatives consistent with organizational strategies to increase overall organizational efficiencies, effectiveness, performance, and productivity. The Leadership team requires intentional focus on being strategic, utilizing and modeling a collaborative approach and engaging in team interaction to complete operational objectives.
As an employee of BRIDGE Healthcare Partners, you should strive to maximize your performance and contribution to BRIDGE Healthcare Partners and the clients we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
This position is an advocate of the overall culture, vision, and values of BRIDGE. This position reports to the Director of Centralized Billing Operations and is classified as salary, exempt status.
This position is ideal for someone who is:
- Autonomous/Independent - ability to work efficiently and acquire knowledge necessary for positive outcomes with little assistance
- Dependable -- more reliable than spontaneous
- Advocacy - thrives on being an advocate for our client(s) by bringing continuous improvement to our team for operational, clinical, and financial process improvements and drives the resolution of issues
- People-oriented -- enjoys interacting and collaborating with diverse positions internally and externally by bringing together all perspectives to arrive at the best solution
- Customer Service Success Driven – possesses the ability to build consultative client relationships, excels at working with internal cross-functional partners, and thriving in a dynamic, team-focused environment delivering against tight deadlines.
Primary Responsibilities includes but not limited to:
- Produces and maintains department policies, procedures, documentation, and training materials for all department activities
- Provides superior customer support to our clients and their customers by responding to questions and requests; effectively escalates issues as required
- Cross trained to provide department coverage
- Upholds "best practices" in day to day processes and workflow standardization to drive maximum efficiencies across the team
- Maintains professional and consistent communication with the team and clients to ensure that all needed items are received in a timely manner
- Assists the Director in recruiting, hiring, training, and developing staff
- Reviews and manages staff attendance, payroll, and productivity
- Completes annual reviews for staff
- Manages inbound and outbound calls for multiple clients, this may include handling different topics and being a contact between patients and clients
- Manages all Accounts Receivable Specialist responsibilities
- Collaborates with the Director to establish and identify client or organizational deliverables and responsibilities
- Participates in brainstorming sessions to improve knowledge, communication, customer satisfaction, processes, and effectiveness
- Collects and consolidates escalated team issues that remain unaddressed for escalation to Director
- Leads and manages a moderate sized team, as well as mentor and coach personnel to fulfill contractual requirements
- Facilitates conference calls internally and with clients to provide updates and/or come up with resolution on key issues that affect productivity and/or quality
- Maximizes team efficiency by creating and implementing work task/plans aligned with project initiatives and client Service Level Objectives (SLO’s)
- Manages department performance to adhere to client SLO’s
- Informs Director of identified issues or trends
- Communicates with other teams on identified trends or issues
- Resolves support tickets submitted by clients and assigned to department according to metrics assigned
- Manages time and multi-tasks appropriately to meet expectations of management and peers
- Participates in meetings and/or trainings with leadership and executives
- Remote employee is responsible for sufficient internet connectivity and equipment necessary to complete assigned job duties in efficient manner
- Remote employee is responsible to keep work area quiet and organized during scheduled working hours
- Other responsibilities as assigned
Minimum qualifications skills and abilities:
- High School Diploma or equivalency required
- Experience with NextGen and Epic required
- 5+ years’ experience in healthcare (professional) billing, health insurance or equivalent operations work environment
- Previous supervision or lead experience preferred
- Coaching and mentoring skills
- Adhere to all HIPAA guidelines
- Excellent communication skills and problem-solving skills
- Ability to manage multiple tasks/projects simultaneously and adapt to frequent priority changes
- Excellent organizational skills, interpersonal skills, attention to detail, and follow-up skills required to drive execution with speed and accuracy
- Positive, open, and friendly attitude to colleagues and clients
- Ability to work flexible hours to meet client(s) month end, fiscal year end, system upgrades, and special projects
- Ability to effectively prioritize and execute tasks while under pressure
- Ability to work both collaboratively and independently
- Capacity to identify and implement improvement opportunities where enhanced processes, technology, or efficiencies can be applied
- Proficient technical skills and customer satisfaction skills, including ability to troubleshoot products, use MS Office applications and webinar software
- Minimal travel may be required
Physical Requirements:
- Remaining in a stationary position, often standing, or sitting for prolonged periods
- Adjusting or moving objects up to 20 pounds in all directions
- Communicating with others to exchange information
- Repeating motions that may include the wrists, hands, and/or fingers
- Assessing the accuracy, neatness, and thoroughness of the work assigned
Equal Opportunity Employer
BRIDGE Healthcare Partners is proud to be an equal opportunity employer and we are committed to maintaining a diverse and inclusive environment. All qualified applicants will receive considerations for employment without regard to race, color, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender identity, gender expression, age, status of protected veteran, status as an individual with a disability, religion, sexual orientation, national origin, genetic information, or any other protected characteristics as outlined by federal, state, or local laws.
