CUSTOMER CARE SPECIALIST - Dayton, Ohio

GSWO is seeking a Customer Care Specialist for our Dayton, Ohio team! Our Customer Care team serves as the first point of contact for our council, navigating prospective volunteers and future girl scouts through the process of joining our organization. Our Customer Care Specialists provide call center support for the council and provide answers to all things Girl Scouts of Western Ohio-anything from how to volunteer, find or start a troop, enroll a girl as a new member, register for one of our awesome events and of course, where to find Girl Scout Cookies!

Our team conducts phone, email and in-person customer support and tracks all contacts and inquiries using Salesforce, our case management system. This is a great role for someone with call center, customer service or receptionist experience and the ideal candidate will have prior experience in customer service - providing phone and email support for customers, be proficient in software systems such as excel and word, be comfortable with spreadsheets and data gathering and a highly-organized self-starter. This role requires a friendly and professional demeanor, strong ability to take phone calls and provide information and resolution in an accurate and timely manner and serve as a collaborative team member and knowledge holder for all the happenings across council!  This is a full-time position, based out of our beautiful cabin-inspired office in Dayton and typical hours are Monday-Friday between 8:30am and 6:00pm.

Responsibilities: 

• Serve as first point of contact for all customer inquiries.
• Provide quality customer service, managing and responding professionally to all inquiries, including email, in-person and phone customers.
• Provide telephone support on the customer care help desk.
• Answer inquiries by clarifying desired information, researching, locating, and delivering accurate information. 
• Document all customer contacts and inquiries into our case management system, Salesforce, accurately and in a timely manner.
• Enhance the organization’s reputation and brand identity by providing a positive customer experience for all those contacted by email, phone, or in person.
• Providing support to business services staff
• Primary Schedule: Monday through Friday 8:30 am to 5:30 pm, and occasionally 9:00 am - 6:00 pm depending on department needs.
• Provides front desk support to building, assisting with walk in guests and volunteer resources. Serves as back up to retail council shop during breaks and absences.
   

• High school diploma or GED equivalent with a minimum of one year experience in general office practices. 
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Excellent technical computer skills in Microsoft Office with intermediate knowledge of Word and Excel and/or introductory knowledge of Publisher desirable.
• Familiarity with Outlook, calendar maintenance, email systems and social media.
• Ability to assist internal and external customers by researching and providing information and responding to requests promptly.
• Ability to organize materials and documents for ease of reference for team members.
• Ability to analyze information to determine its priority and handle it appropriately.
• Valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region.

• Ability to build your skills and grow your career.
• Supportive environment for learning and development.
• Flexibility for work/life balance.
• A high-achieving and fun team with a casual dress code (free Girl Scout swag!)
• Paid week off between Christmas and New Year's holidays
• Paid Time Off – Vacation and Sick
• 401K with employer match
• and MORE!

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.