Volunteer Compliance Manager
- Job Title
- Volunteer Compliance Manager
- Job ID
- 27742269
- Work Hybrid
- Yes
- Location
- Cincinnati, OH, 45242 Hybrid
- Other Location
- Description
-
The Volunteer Compliance Manager will collaborate across departments and with key external partners to ensure that all volunteers understand and are in compliance with established organizational requirements, policies and procedures. As one of the largest Girl Scout councils across the country, we are proudly supported by over 12,000 volunteers, generously donating time and talents to support our mission to build girls of courage, confidence and character that make the world a better place. The Volunteer Compliance Manager, in consultations with key leadership, serves as the lead role in managing cases on policy interpretation, eligibility, background checks, financial processes and other custodial or legal concerns across our council. This role involves developing, implementing, communicating and monitoring compliance-related procedures to support effective volunteer operations. The position will report to the Director of Customer Service while also serving as internal collaborator to various teams and staff. The ideal candidate for this role will have excellent written and verbal communications skills, demonstrated experience in customer service and customer-facing roles, experience in addressing compliance concerns and providing conflict resolution, be highly organized with attention to detail and accuracy and have the ability to work with data, reports and familiar with spreadsheets and database systems. This position is full-time and is eligible for a hybrid schedule, working remotely up two days per week.
ESSENTIAL FUNCTIONS- Coordinate the development, annual review and management of volunteer policies and procedures including managing the annual updates to the volunteer policy manual.
- Manage internal and external communication and activities to support effective volunteer management including educating and working with staff, volunteers and organizational partners, to support general adherence to established volunteer engagement policies and procedures.
- Conduct human resources activities to determine eligibility to perform volunteer duties on behalf of the organization; provide appropriate counsel and support for any activities that may negatively impact the organization’s mission.
- Maintain accurate records of volunteer communication and compliance-related actions.
- Foster a culture of compliance and ethical behavior among volunteers and external partners; implement conflict-resolution strategies to appropriately address behaviors that do not align with the mission and values of the organization.
- Serve as the lead in managing cases on policy interpretation, eligibility, background checks, financial processes and other custodial or legal concerns across our council.; provide policy interpretation and address and resolve inquiries in a timely manner.
- Perform regular audits of business procedures that ensure all volunteer and program related financial processes are followed consistently; conduct troop financial audits to ensure compliance with council policies. Identify any potential gaps and provide recommendations on necessary adjustments.
- Collaborate with various internal departments including finance, community development, product and programs teams to ensure compliance with policies and procedures that protect girls, troops and council-wide resources.
- Conflict Resolution
- Judgement and Decision-Making
- Attention to Detail
- Volunteer Coordination
- Effective Communication
This position has no supervisory responsibilities.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.
TRAVEL
Travel is primarily local during the business day, however travel to regional offices across the council will be necessary at times; rarely will overnight travel be expected.
REQUIRED EDUCATION AND EXPERIENCE- Bachelor's degree or equivalent work experience in related field or an equivalent combination of education and experience
- Proficiency in Microsoft Word and Excel
- Experience in customer service or customer-facing roles and performing conflict resolution between parties.
PREFERRED EDUCATION AND EXPERIENCE- Experience in human resources or compliance.
- Experience with creating policies and procedures
- Experience with Excel, maintaining databases and spreadsheets.
- Experience with non-profit organizations and/ or managing volunteers.
Must possess a valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region. Successful completion of fingerprinting and a criminal background check as required by Ohio law. Commitment to making a difference in girls’ lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
BENEFITS
This position offers compensation of $21.50/hour and a generous benefits package.
PERKS-
- Ability to build your skills and grow your career
- Supportive environment for learning and development.
- Flexibility for work/life balance
- Opportunity for hybrid teleworking arrangement after 90 days
- Medical, dental, vision, accident, life insurance, and more!
- 401K- 100% match up to 5% of salary
- 1 paid week off between Christmas and New Years holidays
- 12 days of Vacation Paid Time Off
- 6 days of Sick Paid Time Off
- A high-achieving and fun team
- Casual dress code with free company swag
Diversity, Equity, Inclusion, and Belonging (DEIB)
We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.
- Pay Range
- $21.50 Hourly to $21.50 Hourly
