Housekeeping / Guest Services - River Sands RV Resort

Job Title
Housekeeping / Guest Services - River Sands RV Resort
Job ID
27745159
Location
Ehrenberg, AZ, 85334 
Other Location
Description
We need YOU on our River Sands RV Resort Team!  Located on the Colorado River, near world-famous Quartzsite, is this tranquil utopia. 

We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including:

Benefits including Medical, Dental, and Vision
Paid Holidays
2 Weeks PTO
Discounted site rent
Full 401K match up to 6%
Tuition Reimbursement
Company paid STD and LTD.

Position Summary:  The Housekeeper is responsible for regularly cleaning resort facilities and buildings to ensure the resort always remains presentable and sanitary.  The Front Desk / Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience. 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensures an efficient and customer friendly check-in/check-out process for all guests.  

  • Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation.   

  • Answers telephones using appropriate etiquette to book reservations or assist with existing reservations, including booking stays at other communities in the company portfolio.  Follows procedure to make, cancel or change reservations.  Maintains guest database and profiles.    

  • Assists guests with concierge services, including resort store purchases, personal planning services including offers to arrange dining reservations, golf tee times (property specific) and activities and stay upgrades; Maintains excellent understanding of amenities and activities at the resort.

  • Creates a welcoming environment for our guests by ensuring the RV Resort and vacation rental units are clean and cared for. 
  • Cleans and sanitizes all resort buildings and common areas including bath houses, laundry facilities, clubhouses, offices, and convenience stores.  This includes sweeping, vacuuming, dusting, stripping, waxing, buffing, disinfecting, and washing all surfaces.  Washes and maintains cleanliness of all windows throughout resort.  Ensures water marks are removed from fixtures and mirrors.  Reports any maintenance needs to Guest Services for follow up.  
  • Launders and operates washing machines for industrial or household items.  These may include blankets, linens, towels, and other soft goods as supplied in the resort vacation rentals and common areas.  
  • Empties waste cans and removes trash to designated disposal areas.   
  • Follows all established safety procedures and precautions including safe handling of cleaning chemicals. Report all unsafe or hazardous conditions, incidents, accidents, and/or defective equipment to manager.
  • Ensures general resort appearance is well maintained and orderly.
  • Responds to resort needs during non-business hours and works a flexible schedule including weekends, holidays, and evenings.  
  • Other tasks as assigned.
Pay Range
$15.00   None to $0.00   None

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