Technical Support Analyst Jacksonville, FL Southeast Utilities of GA, a Congruex Company, is looking for a Technical Support Analyst to join our construction team.
Who is Congruex
Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions. We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do. We are building tomorrow, together. Will you join us?
Your New Job
Job Summary: Our operating unit provides construction services to telecommunications, and we are looking for a Technical Support Analyst to join our team. We are looking for someone familiar with the cable TV / fiber optic construction process who works in the office, can read technical maps and call-in locating tickets. Job Responsibilities:
Assist Locators with the respective maps as needed
Updating Street sheet
Preparing Construction packages for subcontractors
Documenting and assisting with Damage Claims
Creating Labels, Printing Maps, Scanning Dailies, etc.
Assist / prepare packages and contracts for Large Project meetings
Creating Estimate maps for work expected to be completed.
Creating Final As-builts for the actual work performed
Verify all incoming Xnet Fiber and coax splicing dailies (or documenting design changes)
Review all “Business as Usual” dailies against P2 and design
P2 Chatter and task management with comcast
Maintain many Smart sheet and other online excel spreadsheets
Required Skills & Qualifications:
A positive can-do attitude and openness to trying things new ways
GRIT values – Guts, Reliability, Innovation, and Teamwork
Proficiency in MS Office (MS Excel and MS Outlook, in particular)
Valid state-issued driver’s license and/or dependable transportation to and from work (required)
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Desired Skills & Qualifications:
Previous experience in the telecom, utility, construction, and/or engineering industry
Why Work At Congruex
No matter what role you play, you are an important part of the One Congruex Family. We offer:
Medical, Dental & Vision Benefits
401(k) Program with a Company Match
Free Wellness Resources & Marketplace Discounts
Paid Maternity & Parental Leave
Paid Basic Life Insurance & Voluntary Options
The pillars of Congruex culture are GRIT, safety, inclusion, and family.
The Fine Print: We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
