Job Title: Intern, Jr. Help Desk Engineer Reports To: VP, Network Infastructure & Security Department: IT Primary Location: Denver and Boulder, Colorado Compensation: $20/hour
Congruex is looking for an Intern, Jr. Help Desk Engineer to join our corporate team. Learn more about our operating unit at www.congruex.com
Who is Congruex
Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.
We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do.
We are the One Congruex Family. We are building tomorrow, together.
Your New Job
The Position: The IT Infrastructure and Operations team is looking for an Intern to join our amazing team. This Jr Help Desk Engineer role will be responsible for maintaining a high caliber of customer service in regard to troubleshooting, maintenance, and training customers on tools/hardware.
Job Responsibilities (Including, but not limited to):
Respond to all user requests via emails, phone calls and walk-ins
Create, manage and work all ticket requests in the IT ticket management system
Resolve all level one and some low level two IT related issues
Escalate unresolved issues to senior IT support
Coordinate and follow-up on all tickets for all levels of support
Provide detailed information regarding the solution of all tickets
Add resolutions of recurring issues to the IT knowledge base
Install, maintain and troubleshoot all software and application related issues
Microsoft Windows 10
Microsoft Office 365
Adobe (Reader, Acrobat)
Web browsers (Internet Explorer, Firefox, Chrome, Safari)
All other applicable applications deemed necessary
Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers
Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
Coordinate the creation of all new user accounts
Assist users with managing all user accounts
Assist with special projects as deemed necessary
Assist cybersecurity team with mitigation and remediation efforts as requested
Required Skills & Qualifications:
General
High school degree or equivalent;
Must be enrolled in an accredited university/college program
Or a very recent graduate with a bachelor or grad degree
Must be at least 18 years of age
Punctual; ontime for work, and ontime delivery of commitments
Excellent written and verbal communication skills
Self-motivated and able to work without supervision
Energetic and eager to tackle new projects and ideas
Ability to maintain confidential information
A positive can-do attitude and openness to trying things new ways
Technical
Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
General networking (TCP/IP, DNS, and WINS)
Windows 10
MS Office, Adobe Products, and WEB applications
Experience performing virus removal in applications such as malware
ITIL training preferred
MacOS working knowledge of setup, install of apps and troubleshooting connectivity preferred
Desired Skills & Qualifications:
Accustomed to working in a fast paced and changing environment
Deadline driven, self-motivated, and technically savvy.
Excellent verbal and written communication skills.
Superior time management skills.
Strong attention to detail.
Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.
Critical thinking skills; make assessments and provide solutions to problems.
Superior customer service. Dedication to providing customers “White Glove Service”.
Why Work At Congruex No matter what role you play, you are an important part of the One Congruex Family.
Opportunities We offer opportunities at all levels across the nation – from students to industry veterans – in areas of engineering, construction, and professional services. Wellbeing We value the wellbeing of our people and offer competitive compensation, health benefits, wellness resources, 401(k) retirement planning, and employee recognition and leadership development programs. Options may vary by geographic location.
Culture The pillars of Congruex culture are GRIT, safety, inclusion, and family.
GRIT: Our GRIT values are part of our company DNA and the touchstone for our multinational workforce.
Guts - having the guts to do the right thing
Reliability - being reliable to deliver what we promise
Innovation - innovating every day
Teamwork - embracing teamwork together as One Congruex
Safety: We are committed to 24/7 safety practices on our jobsites, within our offices, and all the places our team exists in between.
Inclusion: Congruex embraces our team’s diversity and promotes an inclusive workplace for all.
Family: We are a family-oriented company committed to the long-term health and development of our people.
The Fine Print: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
Job Title: Intern, Jr. Help Desk Engineer Reports To: VP, Network Infastructure & Security Department: IT Primary Location: Denver and Boulder, Colorado Compensation: $20/hour
Congruex is looking for an Intern, Jr. Help Desk Engineer to join our corporate team. Learn more about our operating unit at www.congruex.com
Who is Congruex
Congruex designs and builds broadband and wireless communications infrastructure. The work we do enables everything in the modern world to operate, from healthcare and energy to transportation and social interactions.
We deliver turn-key network solutions under a single platform by aligning our engineering and in-market construction operating units. Our vision is to be the best end-to-end provider of network services in the U.S. and our core values of GRIT connect everything we do.
We are the One Congruex Family. We are building tomorrow, together.
Your New Job
The Position: The IT Infrastructure and Operations team is looking for an Intern to join our amazing team. This Jr Help Desk Engineer role will be responsible for maintaining a high caliber of customer service in regard to troubleshooting, maintenance, and training customers on tools/hardware.
Job Responsibilities (Including, but not limited to):
Respond to all user requests via emails, phone calls and walk-ins
Create, manage and work all ticket requests in the IT ticket management system
Resolve all level one and some low level two IT related issues
Escalate unresolved issues to senior IT support
Coordinate and follow-up on all tickets for all levels of support
Provide detailed information regarding the solution of all tickets
Add resolutions of recurring issues to the IT knowledge base
Install, maintain and troubleshoot all software and application related issues
Microsoft Windows 10
Microsoft Office 365
Adobe (Reader, Acrobat)
Web browsers (Internet Explorer, Firefox, Chrome, Safari)
All other applicable applications deemed necessary
Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers
Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
Coordinate the creation of all new user accounts
Assist users with managing all user accounts
Assist with special projects as deemed necessary
Assist cybersecurity team with mitigation and remediation efforts as requested
Required Skills & Qualifications:
General
High school degree or equivalent;
Must be enrolled in an accredited university/college program
Or a very recent graduate with a bachelor or grad degree
Must be at least 18 years of age
Punctual; ontime for work, and ontime delivery of commitments
Excellent written and verbal communication skills
Self-motivated and able to work without supervision
Energetic and eager to tackle new projects and ideas
Ability to maintain confidential information
A positive can-do attitude and openness to trying things new ways
Technical
Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
General networking (TCP/IP, DNS, and WINS)
Windows 10
MS Office, Adobe Products, and WEB applications
Experience performing virus removal in applications such as malware
ITIL training preferred
MacOS working knowledge of setup, install of apps and troubleshooting connectivity preferred
Desired Skills & Qualifications:
Accustomed to working in a fast paced and changing environment
Deadline driven, self-motivated, and technically savvy.
Excellent verbal and written communication skills.
Superior time management skills.
Strong attention to detail.
Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.
Critical thinking skills; make assessments and provide solutions to problems.
Superior customer service. Dedication to providing customers “White Glove Service”.
Why Work At Congruex No matter what role you play, you are an important part of the One Congruex Family.
Opportunities We offer opportunities at all levels across the nation – from students to industry veterans – in areas of engineering, construction, and professional services. Wellbeing We value the wellbeing of our people and offer competitive compensation, health benefits, wellness resources, 401(k) retirement planning, and employee recognition and leadership development programs. Options may vary by geographic location.
Culture The pillars of Congruex culture are GRIT, safety, inclusion, and family.
GRIT: Our GRIT values are part of our company DNA and the touchstone for our multinational workforce.
Guts - having the guts to do the right thing
Reliability - being reliable to deliver what we promise
Innovation - innovating every day
Teamwork - embracing teamwork together as One Congruex
Safety: We are committed to 24/7 safety practices on our jobsites, within our offices, and all the places our team exists in between.
Inclusion: Congruex embraces our team’s diversity and promotes an inclusive workplace for all.
Family: We are a family-oriented company committed to the long-term health and development of our people.
The Fine Print: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
