Job Description
Deputy Program Manager – Vegetation Management Program
Position Summary: The Deputy Program Manager for the Vegetation Management (VM) Program will collaborate with OMS’ officer team to assess client service needs and market opportunities. This role will be responsible for developing and implementing strategies to increase OMS’ market penetration, service offerings, brand reputation, market presence, technical bench, profitability, and employee development opportunities.
Essential Functions:
- Facilitate client interactions to ensure favorable outcomes.
- Conduct safety and quality assurance compliance audits to ensure accuracy, completeness and conformance of records and documentation to utility guidelines and procedures.
- Facilitate timely sourcing of resumes and submittal to client.
- Identify client priorities, service needs, and timing and communicate them to OMS staff.
- Develop opportunities for both additional OMS resources and service expansion within existing and adjacent client organizations (e.g., VM, Environmental Services, Operations, Business Planning, IT, Quality Assurance, and Program Management).
- Identify resource needs, hiring opportunities, and staff workload leveling opportunities.
- Negotiate and communicate with client representatives to facilitate staff transfers, onboarding, and other staffing changes as workload dictates.
- Solicit client feedback on OMS technical resources and OMS overall performance.
- Identify gaps, deficiencies, opportunities for improvement, and time-bounded action plans to address identified issues. Obtain client sign-off on the proposed plan and facilitate OMS implementation. Maintain a continuous presence with client personnel throughout the organization.
- Ensure overall staffing levels, field supplies, field logistics and equipment are coordinated, serviced, and available in a proactive fashion in support of overall personnel needs.
- Facilitate weekly accounts receivable collections in a constructive and efficient manner that engenders client trust and opportunity for performance feedback.
- Maintain client touchpoints (email, text, calls, in-person site visits) and develop “trusted-advisor” relationships to ensure there are no performance feedback surprises from the client.
- Develop and maintain relationships with client sourcing, construction contracts, accounts payable, operations, IT, quality assurance and other stakeholders that facilitate OMS service delivery and account expansion goals.
- Grow and expand the quantity and number of OMS services and personnel supporting PG&E by 20 percent year-over-year (YOY).
- Minimize seasonal downturns through the strength of relationships.
- Work with OMS’ VM Program Manager to coordinate and synchronize workflow.
- Maintain a continuous presence with client personnel throughout the organization.
- Ensure overall staffing levels, field supplies, field logistics and equipment are coordinated, serviced, and available in a proactive fashion in support of overall personnel needs.
- Attract, mentor, and retain additional staff members.
- Lead/Assist with new candidate onboarding.
- Additional roles and responsibilities may be periodically adjusted as business needs fluctuate.
Qualifications:
- High School diploma or equivalent.4-year college degree preferred.
- Four (4)+ years of related arboricultural experience.
- Required to maintain a Class C driver’s license.
- Must have satisfactory driving record.
- Conduct physical exam, drug test, and background check.
- Complete all OMS required trainings within the first year of employment.
Working Conditions:
Environmental Factors: Indoor and outdoor conditions; exposure to heat, cold, potentially hazardous chemicals, toxic materials; work on/walk on slippery or uneven and potentially mountainous terrain. Noise level is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stoop, bend, kneel, crouch, talk, hear, stand, walk for extended periods of time, walk long distances, sit during extended periods of time, and reach with hands and arms. The employee must occasionally lift, push, pull, and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to perform tasks during a typical 8 to 10+ hour work day.
