Regional Service Technician
- Job Title
- Regional Service Technician
- Job ID
- 27747599
- Location
- Kokomo, IN, 46902
- Other Location
- Description
-
The Service Technician provides support for production of Lithium based power products, including Lithium batteries, charging systems and power electronics.
The technician is responsible for installation, start-up, troubleshooting, training, and field technical support. This will involve traveling to customer sites to troubleshoot/repair technical issues while exhibiting excellent customer service skills. Technicians are also involved in new projects in the development cycle.
As a Service Technician, you will:- Travel required 50-75%.
- Troubleshoot and repair field issues and returned materials.
- Troubleshoot quality issues and help conduct root cause analysis of field issues
- Manage equipment needed to support the service and warranty of the motive power batteries.
- Track and document all field related issues (i.e., trip reports, call log)
- Adhere to all safety rules and maintain quality housekeeping in work area
- Manage all required on site installation, repair, maintenance, and test tasks.
- Work with dealers via phone and email to mitigate field issues including weekends on call.
- Build positive relationships with customers and dealers, represent the company positively in all interactions.
- Determine customer requirements and make appropriate recommendations when necessary.
- Provide feedback on field issues to product development to continually focus on improving quality.
- Perform any other duties and responsibilities as and when necessary, on an ad-hoc basis.
- Follow all company procedures and protocols.
- The ability and willingness to travel 50 – 75% of the time.
- A technical degree or certification preferred or equivalent experience in field service will also be considered.
- A minimum of 2 years of relevant working experience.
- The proven ability to troubleshoot, test, repair, and service technical equipment.
- Experience in failure analysis and corrective action implementations.
- Experience in product manufacturing and production operations.
- Possess excellent time management skills and the ability to multi-task and adjust priorities.
- Proven ability to be responsible for all aspects of position with minimal supervision.
- Possess strong analytical and problem-solving skills.
- Knowledge of industrial processes and battery power system manufacturing techniques.
