Customer Service Rep (Tallahassee)
- Job Title
- Customer Service Rep (Tallahassee)
- Job Order ID
- 27751211
- Begin Date
- 3/10/25
- Duration
- Location
- Tallahassee, FL, 32317
- Other Location
- Description
-
Job Summary
You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.
Responsibilities:
- Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
- Document all communication and interactions with debtors accurately and thoroughly in the client’s system of record.
- Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
- Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
- Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
- Have the communication skills to overcome common objections.
- Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
- Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
- Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.
Location: Tallahassee, FL
#IND1
- Required Skills
-
• High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
• Previous experience in debt collection, customer service, or financial services is preferred.
• Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
• Detail-oriented and proficient in data entry and documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
• Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.
- Openings
- 20
