Customer Care Coordinator
- Job Title
- Customer Care Coordinator
- Job Order ID
- 27751280
- Duration
- Temp-to-Hire
- Work From Home
- Yes
- Location
- Work From Home
- Other Location
- Description
-
Customer Care Coordinator | Hybrid (1x/Month In-Office) | Temp to Hire | $18/hr | Full-Time (M-F, 11AM-7:30PM) | Malvern, PA
We are seeking a Customer Care Coordinator to provide exceptional support in a fast-paced, metric-driven environment. This role involves assisting healthcare professionals, patients, and caregivers by coordinating essential treatments and ensuring seamless service continuity, particularly for patients traveling or facing emergencies.
A comprehensive three-week paid training program is provided, with the next class starting on Monday, April 7th. This temp-to-hire opportunity offers the potential for permanent placement in as little as 10 weeks, along with an exceptional benefits package. Employees are also eligible for overtime and holiday pay.
A Day in the Life of the Customer Care Coordinator- Handle a high volume of inbound calls through an Automated Call Distribution (ACD) system.
- Assist healthcare professionals, patients, and caregivers with treatment coordination.
- Facilitate emergency arrangements to ensure continuity of care for traveling patients.
- Work efficiently to meet daily performance metrics, including call handling time, accuracy, and customer satisfaction.
- Maintain accurate records and documentation using MS Office and other internal systems.
- Collaborate with internal teams to ensure smooth service delivery.
Requirements of the Customer Care Coordinator position- Ability to manage a high volume of calls while maintaining professionalism and empathy.
- Strong active listening skills with an empathetic and patient-centered approach.
- Ability to multitask and work efficiently in a fast-paced, metric-driven environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly.
- Prior experience in a contact center or customer service role.
Interviews close Thursday, March 20th, 2025
EOE employer. If interested in this Customer Care Coordinator position, please apply.
- Openings
- 5
- Pay Range
- $18.00 Hourly to $18.00 Hourly
