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VP, Aftermarket Parts & Service
- Job Title
- VP, Aftermarket Parts & Service
- Job ID
- 27752848
- Location
- Chattanooga, TN,
- Other Location
- Description
-
BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
Reporting directly to the Group President, the Vice President of Aftermarket is responsible for developing and executing the overall strategy for the Parts and Service business on a global scale. This leadership role oversees product support, field service, customer service, and parts sales, driving revenue growth, operational excellence, and customer satisfaction. The position prioritizes high-ROI initiatives across strategy, execution, marketing, new product development (NPD), pricing, and business processes, aiming to maximize performance in quality, delivery, and EBITDA. Key deliverables include crafting a multi-year aftermarket strategy aligned with corporate goals, achieving revenue and profitability targets, and standardizing critical processes such as product support policies, warranty frameworks, product manuals, and technical publications for global consistency and efficiency. The Global VP collaborates with new product development teams to ensure aftermarket readiness—including parts availability, service training, and support infrastructure—for seamless global product launches. By leveraging market insights, optimizing pricing, and enhancing operational and customer service KPIs, this role drives innovation and cross-functional integration to elevate the company’s aftermarket offerings and competitive edge worldwide.
Key Deliverables- Global Aftermarket Strategy: Develop and implement a comprehensive, multi-year strategy for the Parts and Service business, aligning with corporate objectives to drive revenue growth, profitability, and market share.
- Revenue and Performance Targets: Achieve annual sales and profit goals for parts sales, field service, and customer service, optimizing pricing, cost management, and operational efficiency. Manage a team dedicated to field service, technical product support, and customer training programs to ensure first-call resolution and customer satisfaction. Utilize telematics and e-commerce to
- Standardized Policies and Processes: Establish and roll out globally consistent product support policies, warranty frameworks, and operational procedures to streamline aftermarket operations and enhance customer experience.
- Technical Documentation: Oversee the creation and standardization of high-quality product manuals, technical publications, and support materials, ensuring accessibility and relevance for customers and service teams.
- Aftermarket Readiness for Product Launches: Collaborate with new product development teams to deliver fully integrated aftermarket plans— including parts availability, service training, and support infrastructure—for all global product introductions.
- Customer Satisfaction Metrics: Improve key performance indicators (KPIs) such as customer retention, service response time, and parts availability through enhanced customer service and field support initiatives.
Key Activities & Responsibilities- Oversees Customer Service operations, inside parts sales and field parts sales teams
- Oversees technical publications design, implementation and evaluation of technical content and programs that facilitate effective diagnostics, troubleshooting, repair, and learning development for internal and external customers
- Partner with Regional Sales Directors to enhance parts market approach
- Oversees all customer and product support related activities associated with new product development to include customer support planning in New Product Development (NDP), New Model Qualification, reliability analysis, data analytics, telematics data enablement of diagnostics/predictive maintenance/part sales, and new technologies
- Oversees all Field Service Operations and ensures problem recognition processes are followed to identify and resolve systemic field issues
- Oversees the Astec Technical Assistance Center (ATAC) enabling direct customers, independent dealers, and distributors in-factory technical support
- Oversees warranty administration, warranty analysis, problem resolution, and product improvement programs
- Establishing and overseeing internal budgets with the company and external budgets with the customer
- Planning and presenting reports on department progress, goals, and quarterly initiatives to share with team members and stakeholders
- Meeting all customer needs and deliverables according to proposed timelines
- Build and maintain strong relationships with personnel at the operational units and work to understand their issues, challenges and opportunities for managing sales and marketing departments.
- Monitor the industry and competitors for trends and developments.
- Assures compliance with applicable federal, state, local and corporate governance policies, regulations, and laws.
- Supports Astec’s core values, mission statement and vision statement.
To be successful in this role, your experience and competencies are:- A bachelor’s degree in engineering, business, or related field is required.
- An advanced degree in a related field, such as business (MBA) is preferred
- 10+ years of career experience in Aftermarket leadership role.
- Able to work collaboratively with diverse leaders, communicate a sales and marketing vision and strategy across all levels of the company and build consensus around key customers.
- Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
- Must be able to solve problems at both a strategic and functional level.
- Must be able to plan strategically and lead the execution of the strategy.
Supervisor and Leadership Expectations
Directors/Managers of Technical Publications, Training Development, Training Delivery, Product Support Development and Analytics, Field Service, Parts Sales, Astec Technical Assistance Center (ATAC), and Warranty Administration & Problem Resolution.
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
Travel Requirements: 40% of travel, regional, international
NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
