Customer Service Specialist (CVG)
- Job Title
- Customer Service Specialist (CVG)
- Job ID
- 27753353
- Location
- Cincinnati, OH, 41048
- Other Location
- Description
-
Just like an airline hub that connects customers with their flights, are you the “go-to” person who connects customers with the right solutions? Then L2 Aviation is looking for you!
You will have a pivotal role in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric outlook. What we do is so much more in the aviation industry than manufacture, engineer, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.
L2 Aviation is a global leader providing integrated solutions to the aviation and aerospace industries. We serve airlines, original equipment manufacturers (OEM), maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide. At L2 Aviation, our core business is integrated aviation solutions, and our mission is customer success.
Your Boarding Pass
People with these characteristics are welcome on board at L2 Aviation:- Clear, concise communicators
- Meticulous about managing information appropriately, securely
- Problem solvers who thrive on finding solutions efficiently & effectively
- Advocates for the needs of the customer to ensure timely team response
- Willing to cooperate with others and work towards the success of the customer and team
- Multi-taskers who can manage prioritization necessary to meet deadlines
Your Flight Plan
While every day is a new flight, here are items from the pre-flight check list:- Process customer purchase orders, order entry, processing, and project tracking.
- Assist with internal and external customers, including parts pricing, subscription services, and proposal inquiries, ensuring quick resolution for issues while maintaining customer communication.
- Assist with updating the Customer Relationship Management (CRM) system.
- Ability to efficiently and accurately update the ERP system.
- Respond to technical inquiries using technical documentation, collaborating closely with technical and engineering departments.
- Knowledge of aircraft parts and aviation industry, overall.
- Deliver service and support to end-users via phone, email or live chat
- Support tradeshow events, working with vendors, marketing team, and shipping companies.
- Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the L2 Aviation to encourage customer confidence and grow the business.
Required Skills and Abilities:- Bachelor’s degree in business, communications, information systems, marketing, or customer service preferred. Equivalent work experience will be considered.
- 2-5 years’ experience working in a technical environment in the aviation industry with cross-functional teams is highly preferred.
- Intermediate to advanced user capability with MS Word, Excel, PowerPoint, and Outlook.
- Self-starter able to work with minimal supervision, independently and handle multiple tasks simultaneously.
- Must submit to and pass pre-employment drug testing.
- Must be able to pass a TSA/CVG background check to obtain and maintain TSA/CVG badging.
Company Quality Policy:
L2 is committed to quality and continuous improvement in all areas of our organization. We provide solutions based on our customers' needs and are dedicated to ensuring that all expectations are surpassed. We are fanatical in ensuring our solutions meet or exceed regulatory and customer requirements. Working as a team, all employees are involved in the continuous quality improvement process to ensure that the company goals for quality, timeliness, responsiveness, and innovation are met, thereby ensuring customer satisfaction.
Benefits
Health Insurance
Paid Time Off (PTO)
Dental Insurance
401(k)
Vision Insurance
Tuition Reimbursement
Shift Differential Pay
Life Insurance
Referral Program
Employee Discount Programs
Flexible Spending Account
Health Savings Account
Professional Development Assistance
Employee Assistance Program
