Automotive Advanced Service Technician
- Job Title
- Automotive Advanced Service Technician
- Job ID
- 27753357
- Location
- Lufkin, TX, 75901
- Other Location
- Description
-
Cook Tire in Lufkin is seeking an Automotive Advanced Service Technician.
Company Overview:
At Cook Tire in Lufkin, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.
Opportunity:
Join a customer and workforce-centric company dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.
Position Overview:
As an Advanced Service Technician at Cook Tire, you hold a pivotal position in upholding our commitment to excellence in automotive service. Your role extends beyond technical prowess and professionalism to encompass a deep dedication to providing the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, combined with a firm grasp of productivity standards sets the standard for operational efficiency and customer satisfaction.
Key Responsibilities:- Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company's standards of quality and customer experience.
- Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.
- Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.
- Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.
- Maintain awareness of evolving vehicle technologies and industry developments.
-
ASE certifications:
-
A2: Automatic Transmission/Transaxle
-
A3: Manual Drive Train and Axles
-
A4: Suspension and Steering
-
A5: Brakes
-
- A proven record of accomplishment of excellence in vehicle repair and customer service.
- Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.
- Demonstrated leadership abilities and a commitment to mentoring and developing apprentices and junior technicians.
-
Dedication to upholding the company's standards of excellence in automotive service and customer experience.
-
Must possess the necessary tools to effectively carry out job responsibilities
- We Offer Weekly Payroll
- Retirement Services of 401(k) or Roth
- Medical, Dental and Vision insurance options
- Employer Paid Life Insurance Plan up to $50,000
- Employee, Dependent and Supplemental Insurance
- Accrual of Paid Time Off in first year and Paid Holidays
- Employee Assistance Program
Employment Eligibility:
A Formal Application for Employment and Background Screening Authorization is required.
Applicants must hold a current and valid automobile driver’s license.
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
