Job Summary:

The Patient Access and Records Support Float is a dual-function position responsible for providing flexible support to both front-desk operations and medical records management across multiple clinic locations. This role ensures efficient clinic workflows, accurate records handling, and a positive patient experience by seamlessly shifting between clinical and administrative tasks as needed.

Responsibilities:

Patient Access Associate (50%)

• Perform front-desk duties including patient check-in, check-out, appointment scheduling, and insurance verification.
• Respond to patient inquiries in-person, via phone, or electronically, ensuring a high standard of customer service.
• Support clinic flow by assisting with administrative functions that contribute to timely patient access to care.
• Rotate between clinic locations based on operational needs, providing consistent and trained coverage.

Medical Records Support (50%)

• Process incoming and outgoing medical records requests accurately and timely.
• Scan, upload, and audit medical records to ensure completeness, compliance, and confidentiality.
• Support interdepartmental documentation needs and assist with special projects related to medical records management.
• Provide remote or centralized assistance with Patient Access overflow tasks as assigned.

Qualifications:

•          High school diploma or equivalent required; associate degree or additional certification in healthcare administration preferred.
•          Minimum of 1 year of experience in a healthcare setting performing front-desk or medical records duties.
•          Minimum of 1 year experience with NextGen electronic health record (EHR) system preferred.
•          Proficiency with Microsoft Word and Excel required.
•          Knowledge of HIPAA regulations and commitment to patient confidentiality.
•          Strong organizational skills with the ability to prioritize tasks and manage time effectively.
•          Ability to adapt quickly to changing environments and rotate among multiple locations.
•          Excellent communication, problem-solving, and customer service skills.

Physical Requirements: 

• Prolonged sitting at a computer workstation.
• Extensive telephone use and multitasking ability.
• Detail-oriented data processing for extended periods.
• Ability to lift light objects and retrieve files.
• Clear vision for computer and paper-based tasks.
• Effective verbal communication.

Work Location and Travel:
This position is a hybrid role, with a combination of remote work and onsite presence. The employee will be required to travel regularly to local clinics and company locations as needed. Please note that the company's business needs may require changes to the work arrangement, including adjustments to onsite, remote, or travel expectations, at any time.

Salary Range: $20.00 per hour -$24.00 per hour