ICON Smile Studios - Orthodontics, Pediatric Dentistry & More

Scheduling Coordinator

Job Title: Scheduling Coordinator

Job ID: 27755444

Location: Virginia Beach, VA, 23462

Other Location

Description

About Icon Smile Studios:

Icon Smile Studios is a fast-growing, patient-focused multi-specialty dental organization offering orthodontics, pediatric dentistry, and periodontics. With a commitment to creating exceptional experiences and delivering high-quality care, we pride ourselves on our professional culture, collaborative team environment, and the positive impact we make in our communities.

Position Summary:

The Scheduling Coordinator plays a vital role as the first point of contact for patients. This position is responsible for managing the daily patient schedule, ensuring optimal provider productivity, and creating a warm, welcoming experience. You will work closely with the clinical team to ensure smooth patient flow and effective communication across departments.

Key Responsibilities:

Greet patients in a friendly, professional manner—both in person and over the phone
Schedule and confirm appointments for orthodontic, pediatric, and periodontal services
Ensure efficient and productive scheduling for providers based on specialty needs
Verify insurance eligibility and update patient records accurately in the practice management system
Collect and post patient payments, co-pays, and maintain financial accuracy
Communicate clearly with patients regarding their appointments, treatment timelines, and any required documentation
Manage appointment reminders, cancellations, and follow-ups using automated systems
Coordinate specialty referrals within the Icon Smile Studios network
Maintain cleanliness and organization of the front desk and reception area
Collaborate with clinical and administrative staff to optimize daily operations
Uphold HIPAA compliance and patient confidentiality at all times

Qualifications:

Minimum 1 year experience in a dental front desk or scheduling role (multi-specialty or orthodontic experience preferred)
Proficient in dental practice management software (Edge, Dentrix Ascend, or similar systems preferred)
Excellent verbal and written communication skills
Strong attention to detail, time management, and organizational skills
Ability to multitask in a fast-paced, team-oriented environment
Warm, professional, and patient-centered demeanor

Why Join Icon Smile Studios?

Growth opportunities across multiple specialties
Positive, supportive team culture
Comprehensive benefits package
Beautiful, modern office environments
Opportunity to be part of an organization that values innovation, service, and excellence