Job Summary:
The Certified Medical Assistant (CMA) provides direct quality care and treatment to patients receiving cardiovascular-related services. The CMA assists with clinical procedures, performs diagnostic testing as directed, and supports the medical team to ensure efficient patient flow. This role promotes patient comfort, delivers compassionate care, and offers emotional support to both patients and their families throughout the care process.

Responsibilities:
• Responds to all calls in a professional manner.
• Takes accurate messages and ensures delivery to appropriate personnel.
• Documents telephone contacts per policies and procedures.
• Competently relays phone messages regarding symptomatic patients, ensuring legibility and accuracy.
• Refers telephone messages to appropriate personnel.
• Facilitates provider assessments by gathering information according to established policies and procedures.
• Previews medical records (M.R.) charts prior to appointments, ensuring all pertinent records are included.
• Monitors patient status during specialized procedures and gathers relevant data.
• Documents appropriate patient care information in the M.R. chart and maintains it.
• Administers medication, treatments, and tests as ordered, adhering to state statutes and policies.
• Acts as a patient advocate in coordinating and delivering quality care.
• Consistently strives to meet patient expectations for service, ensuring comfort and safety.
• Completes patient teaching using established protocols as required.
• Facilitates communication and team involvement among providers, staff, patients, and service partners.
• Shares information timely and accurately.
• Adheres to all organizational policies and procedures, including safety and confidentiality standards.
• Pursues professional development and supports staff training.
• Reviews and complies with the Code of Business Conduct and all applicable policies, laws, and regulations.
• Participates in quality management activities.
• Assists with projects as assigned by the supervisor

Qualifications:
• High School Diploma or GED (required)
• Current Certified Medical Assistant (CMA) credential through AAMA, AMT, NCCT, or NHA.
• Basic Life Support Certification (required)
• 2-4 years of related experience (preferred)
• Strong organizational, project, and time management skills
• Excellent customer service and interpersonal communication
• Proficiency with Microsoft Office and general PC use
• Knowledge of medical terminology and electronic medical records
• Bilingual (preferred)

Physical Requirements
• Prolonged sitting at a computer.
• Extensive telephone use and multitasking ability. 
• Detail-oriented date processing for extended periods.
• Ability to lift light objects and retrieve files.
• Effective Verbal Communication
 
 Pay Range: 22.50 - 28.00