Customer Success Manager
Full Time Role
Remote (EST Required)

Here's how you'll become a key player with this opportunity:

You’ll be the trusted partner clients turn to for guidance, clarity, and results—owning the customer experience from launch to long-term success and uncovering the insights that help both the client and the team win.

Here’s how you’ll make an impact on the team:

• Guide enterprise clients post–Go Live, handling user communication, training, content creation, webinars, and operational support
• Monitor usage, engagement, performance data, and transactional success to identify trends and risks
• Deliver tailored recommendations to increase platform adoption and customer satisfaction
• Participate in recurring business reviews and engage in strategic account discussions
• Collaborate cross-functionally with Support, Product, Operations, and Sales to ensure clear, timely issue resolution
• Analyze support data, surface opportunities for improvement, and work with leadership to expand account value

Here’s what you’ll need to be successful in this role:

• 1–2 years in a customer-facing role, ideally within SaaS, fintech, procurement, or enterprise tech
• Ability to manage multiple accounts with consistent quality of service
• Exceptional written and verbal communication in English; a second language is a plus
• Confidence working with data to identify trends and support decisions
• Quick to learn technical systems and explain them clearly to non-technical audiences
• Comfortable spotting growth opportunities in client accounts
• Organized, proactive, and ready to thrive in a fast-paced, evolving space
• Remote-first mindset, with availability to travel once or twice a year

Pay Range: 

$60,000 - $80,000 annually

Benefits That Matter to You: 

• Join a team that is humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• Comprehensive compensation package

Ready to take the next step? Apply today and be part of a team that transforms businesses and fuels growth!

Apply with Pioneers here <https://nextdeavor.thepioneers.ai/jobs/fintech-company--customer-success-manager>!