BEAUTIFUL PLACES. SMART SPACES.
BRAVAS is a leading national technology integrator that provides Beautiful Places and Smart Spaces where their customers live, work, and play. Focused on the luxury market, BRAVAS completes more than 3,500 residential and commercial projects across the US every year. We sell and support everything from lighting, shades, and A/V to networking, security systems, and power management. As the largest and only national luxury custom integrator in the market, BRAVAS works with our customers to ensure that technology complements and enhances any space, rather than distracts.
QUIT YOUR JOB, START A CAREER
The A/V industry is made up of small companies with limited growth potential. At BRAVAS there are dozens of roles that simply don't exist at other integration firms, and we have opportunities in dozens of cities nationwide. We are committed to a culture where professional development is a focus. We want our team to see a clear path to their goals and have the support to reach them. If you feel stuck where you are, reach out today to learn how you can build your career with BRAVAS.
THE BEST BENEFITS IN THE INDUSTRY
Our scale affords our clients lifestyle technologies that fit their budgets and exceed their expectations. Our customers know that we can attract and retain the best talent, which gives us access to the expertise of more than 300 professionals who have earned hundreds of industry awards and certifications. Unlike almost anyone else in the market, BRAVAS has a unique ability to service our clients homes throughout the US - whether they are building a vacation home or moving across the country. We understand the concept that our clients expect the best, and so should our teammates. Thus we have put together a comprehensive benefits package that is unique within our industry and includes affordable health and wellness benefits, financial and retirement savings benefits, and time off benefits that reward tenure.
Field Service Manager
- Job Title
- Field Service Manager
- Job ID
- 27758095
- Location
- White Bear Lake, MN,
- Other Location
- Description
-
About the Company:
BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
Job Summary:
The Field Services Manager is responsible for overseeing AV and Security Services for the location, including scheduling of the security and AV technicians. This role oversees the performance of both the AV and Security Services teams. This role is measured on both profitability and client satisfaction.
Supervisory Responsibilities:
· This position is directly responsible for developing and implementing operational strategies aligned with the overall business strategy for the Field Services team that covers both AV and Security.
Job Title: Field Services Manager Department: Operations
Reports to:
Director of Service & Support Date Created: August 20, 2024
· Must be able to manage the existing team, but have the ability to evaluate team members at all times to determine continued success as a member of the AV and Security Services teams
· Must have strong instincts for hiring the right candidates as new team members, including interviewing, helping with onboarding, coaching/mentoring, and training.
· Take proactive action on common and recurring issues and work with technicians to eliminate recurring issues and be a master at handling client escalations
· Process incoming AV and Security service requests and determine urgency
· Manage on call and after hour schedule for AV and Security
· Coordinate with A/R to ascertain credit status of client accounts
· Determine billable and warranty status of work orders appropriately and ensure revenue is captured appropriately.
· Delegate service tickets to the appropriate tech to ensure completion
· Design and recommend products to reduce clients pain points
· Remotely access clients’ systems and provide remote support to resolve issues
· Proactively monitor clients’ systems
· Work with the technicians and others to track and eliminate recurring issues
· Schedule and attend project handoffs to signify completion and transition to service
· Accurately set completion deadlines and expectations for client
· Set up, configure, program, and troubleshoot security networks, control systems, cameras, and NVRs
· Review, react, & update daily work orders in job management software
· Accurate time clock entries and job costing
· Make decisions and be held accountable to time and materials
· Client training and customer service.
· On call rotation may be required
· Local travel to job sites required
· Provide training or communication to disseminate pertinent information as required
· Fiscal responsibility for all assets assigned and property within the Field Services Manager’s care
· Customer service, including the ability to work with high profile and high demand customers
· Guardianship and preservation of client confidentiality and network/home security
· Adherence to state and federal laws, including adherence to traffic laws
· Obtain and maintain security license through Dept of Public Safey per state law
· Manage company license and maintain personnel records to me t minimum state requirements
· Ensure training and continuing education of all installers under Bravas state license per state requirements
Knowledge, Skills/Abilities:
· Must possess an understanding of all security systems including audio, video, and security, lighting, and integration of all installed brands
· Must pursue continuing education on all products
· Must understand basic wiring and connectivity skills as they pertain to low voltage standards
· Must have strong trouble shooting skills
· Basic computer skills with the ability to be competent on the house management software
· Must be able to set up remote monitoring systems and enroll customers in security plans
· Flexibility to meet customer demands outside of normal working hours
Qualifications
· High school diploma or GED is required
· Bachelor’s degree is preferred, but not a requirement
· Minimum of 7 managing a team of AV and Security technicians in a residential construction environment
· Provent ability to manage and develop a team
· Proactive leadership style with communication and problem-solving skills
· Valid driver’s license, clean driving records, and clear criminal record required
· Security license or experience is preferred
Physical Requirements:
· Must be able to lift and carry up to 60 pounds
· May require standing or stooping for extended periods
· Ability to work in tight spaces at ladder height
Additional Information
· BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
All candidate information will be kept confidential according to EEO guidelines.