Participate in the initial client interview as agreed upon with manager to determine needed program services, assessing self-sufficiency, and safety of potential clients.  Objectively assess barriers, needs and strengths related to housing, financial health, relationships, and mental health.   

Meet weekly with assigned clients, to assist them with developing their goals to achieve stability, including action steps and strategies to achieve success in the areas of permanent stable housing, financial stability, relational health, and life skills.  Clients may be current residents or former residents, and the requirements for former residents may be less rigorous.  Perform the following functions as needed: 

Track the progress toward the Acres graduation criteria with the client and make weekly/monthly updates. 

Engage clients using Motivational Interviewing and Trauma Informed Care as the base techniques for Case Management.  When necessary, explain natural consequences of actions or inactions as they relate to achievement of goals.   

Support the residents by helping develop an affordable housing plan, which should inform all other goals.  

Based on the client plan, refer them to other external professional services and community services as needed (examples:  substance abuse, mental health).  Administrate and track resource support for client.  Develop parallel plan with partner agencies as needed. 

Advocate for the client externally when necessary to achieve goals (examples:  advocating with potential landlords, writing letters for court).   

Work with the client to set up and implement initial budget, and then monitor the budget process regularly.  

Connect the client with the appropriate coaches and classes to support skill development and advise the client and coach on best practices as needed. 

Work with client to identify any children that are at risk academically and developmentally to refer to appropriate Kids Program staff. 

Explain and enforce program policies and procedures to clients.  

If client progress slows or ceases in any required area, work with client to encourage forward progress, explaining boundaries and accountability measures using both written and verbal communication.  

Develop and maintain case files, logs, and other records, including progress reports and periodic evaluations on clients.  Complete monthly and periodic operating and statistical reports as required. 

Work with program team to develop care plans for the whole family as required, and then help execute those plans.  Attend and actively participate in weekly staff meetings and case-review meetings as required and accept responsibility for the development of positive team relationships. 

Participate, as agreed upon with manager, in Acres community events, working to create and maintain a caring and fun atmosphere, as well as identifying residents who may be struggling to get involved and helping them find positive ways to safely participate.  This could include regular dinners, birthday parties, house meetings, other special events and field trips, as well as representing Acres at community events.  

Model healthy relating skills, such as assuming best intentions of others, initiating respectful conversations to deal with conflict, active listening, and asking for feedback.  

Maintain strict client and donor confidentiality, objectivity, and professional boundaries. 

Establish and maintain good partnerships with agencies serving the Acres of Diamonds client population and with agencies referring clients to Acres of Diamonds. 

Administer and/or arrange periodic and random drug and alcohol tests as needed and ensure complete and up to date records of the tests. 

Attend trainings and conferences both online and in-person to continue to develop skills in Case Management, and to assess industry developments and how to integrate best practices into our program.  

Perform other duties as assigned by the Program Director

Personal relationship with Jesus Christ and active in a Christian church

Minimum two years of providing case management services (services can include experience in case management systems and planning techniques, housing related resources both temporary and permanent, or employment related resources) with a proven track record of guiding at-risk families to self-sufficiency and stability. 

Bachelor’s degree in social work, counseling, or related social-services field or a combination of education and/or training and/or work experience which indicates the ability to perform essential functions of the position (MSW preferred).  

Exhibit excellent oral, written, and interpersonal communications skills to facilitate effective interactions with clients, donors, volunteers, and staff. 

Sensitivity to the needs of clients, staff, donors, and volunteers from diverse cultural and economic backgrounds. 

Ability to prioritize and organize workload and manage time independently to meet deadlines. 

Display willingness and desire to contribute to the growth and success of an organization, with the ultimate goal of bringing glory to God. 

Computer skills:  Word, Excel, E-mail, and Internet navigation. 

Valid Washington State driver’s license and ability to travel to frequent offsite meetings. 

Ability to lift up to 20 pounds on occasion. 

Experience practicing Motivational Interviewing and knowledgeable on Trauma Informed Care preferred.  

Experience performing services such as client assessments, records maintenance, and outcomes reporting preferred. 

Personal characteristics: compassionate, discerning, adaptable, organized, initiator, energetic, enthusiastic, optimistic, responsible.