Hybrid: Vienna, VA

Business Lending Support Specialist

Responsibilities

• Process business loan and credit card applications according to established laws, requirements, and guidelines
• Forward completed loan applications to Underwriting for final review/approval
• Notify members of loan application status; request additional documentation as needed or required
• Monitor loan system queues and other databases to take action on pending items
• Remain alert to possible account fraud/abuse; forward to appropriate area for review/action
• Review applications for completeness, data integrity, and accuracy; determine if additional information and/or supporting documentation is required
• Ensure adherence to established Business Solutions policies and procedures
• Identify, investigate, and resolve discrepancies/processing problems including documentation and time-sensitive issues
• Support the closing of business loans and ensure loan proceed disbursement
• Apply basic sales and consulting skills
• Interact with members, staff, and outside contacts to resolve discrepancies, problems, and issues
• Maintain daily activity log and follow established phone system tracking procedures
• Perform other related duties as assigned

Qualifications

• Ability to work independently and in a team environment
• Ability to quickly adapt to change
• High proficiency in the use of technology
• Effective organizational, planning, and time management skills
• Exceptional attention to detail with ability to maintain accuracy and meet deadlines
• Ability to manage multiple priorities independently and/or in a team environment to achieve business objectives
• Effective skill exercising initiative and using good judgment to make sound decisions
• Strong research, analytical, and problem-solving skills
• Ability to apply research and interpretation of findings to respond to information requests
• Proficiency in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Excellent verbal and written communication skills

Nice to have:

• Working knowledge of Business Lending products, services, programs, policies, and procedures
• Working knowledge of lending principles and techniques
• Experience in the financial services industry

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.