Salary: $72,000/year

Position Summary

Position Summary: This position will be responsible for assisting operations staff under the Sr. Director of Operations with oversight of dependency cases by ensuring compliance with applicable federal, state & contractual requirements of subcontracted service providers.  This position serves as the technical point of contact for the operations as it relates to permanency of children within the system of care, training, and guidance to ensure the effective and efficient delivery of services. This position participates in the Tier 3 on call process for the agency. 

Technical/Functional Expectations:

1.       Tracks and manages permanency data and reviews:  Ensures permanency reviews are conducted on all children in accordance with statutes, administrative codes, and best practices. Prepares and submits weekly permanency tracking reports to the County Executive Director. Participates in and/or facilitates permanency staffings, as needed, and follows up on tasks and recommendations documented within FSFN. Tracks all tasks to completion or revision.

2.       Conducts permanency co-hort staffings : facilitates and leads staffings with case management leadership for the purposes of ensuring permanency is achieved with 12 months whenever possible.

3.       Monitors children in licensed out of home care: Conducts shelter audits for children in licensed out of home care to ensure that least restrictive placements are explored. Tracks and monitors pending homestudies for children in licensed (out of home care) foster care

4.       Performs lead status in collaboration with the County Director: including but not limited to serving as the point of contact/coverage during Director’s absence, attending meetings as requested, as well as providing mentor and lead guidance to other operations team members

5.       Data Management: Prepares data and performance reports involving safety, permanency, and wellness.

6.       Attends initial Case Transfer Staffings (as needed) for the purposes of early engagement with incoming cases.

7.       Special reviews and projects: for the purposes of specialized permanency reviews, review concerns/complaints received regarding case work.

8.       Conducts or attends all reunification Multidisciplinary Team Staffings to provide information, support, and guidance to break down barriers and bring children closer to permanency goals, wellbeing, and safety. Participate in reunification staffings as appropriate. Recommends in-home services for cases that can be serviced safely within the home.

9.       Actively monitors all permanent guardianship cases and determines GAP eligibility up to case closure. Ensures that the annual redetermination is completed by the responsible unit in a timely manner.

10.    Mentors and coaches case management staff in the engagement of families, permanency, and family safety. Solicits the support of the training team to identify training opportunities and address barriers to case compliance.

11.    Tracks Level 1 referrals from the date of submission ensure that caregivers receive the financial resources needed to stabilize the placement and achieve permanency timely if the case goal changes to permanent guardianship.

12.    Tracks Social Security applications through to submission to Social Security Administration

13.    Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting, and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies:

1.           Influence: Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner; clarify information to gain understanding and buy-in.

2.           Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.

3.           Responsiveness: Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.

4.           Trust and Respect: Able to demonstrate respect and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.

5.           Customer Service: Able to anticipate and respond to customer's needs, concerns, or questions to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.

6.           Innovation: Able to generate new processes, or solutions; create unique solutions to problems. Express fresh insights or innovations regularly; think outside of existing paradigms.

7.           Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

8.           Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solution-focused, maintains the highest level of integrity and ethical standards and collaborate with employees, partners, stakeholders, and clients in all interactions.

Business Experience:

1.           Collaborative and solution-focused style: A collaborative and solution-focused approach is essential to effectively communicate and address family needs and adherence to the model.

2.          Strong verbal and written communication skills: Demonstrated communication skills are essential to provide effective feedback and coaching on the process and to provide technical assistance to other organizations and communities.

3.          Superior organizational skills: Strong organizational skills are required to prioritize and adjust schedule to meet the needs of families and/or other organizations or communities.

4.          Valid Driver's License - Essential: A valid driver's license is required.

5.          Strong Computer Skills: Strong computer skills are required to create reports, presentations, graphs, spreadsheets, and other documentation.

6.          Project Management: Project management is required to meet and sustain performance goals.

Educational and Experience Requirements:

1.           Bachelor’s degree or equivalent in human services related field required

2.           5 years Child Welfare leadership experience required.

3.           Extensive knowledge of foster care, adoptions, family permanency, and mental health services.

Physical Requirements:

1.           Lifting 20 pounds

2.           Carrying 20 pounds

3.           Grasping

4.           Reaching

5.           Sitting

6.           Standing

7.           Stooping / Crouching

8.           Bending

9.           Near Acuity

10.        Reading

11.        Speaking

12.        Listening

13.        Typing

14.        Writing

Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at (321) 752-4650.