Position Title: Director of Community Resilience
Location: 11821 East Freeway, Suite 500, Houston, TX 77029
Employment Type: Full-time, Exempt
Work Mode: In-Person
Reports to: Community Impact Officer
Salary Range: $70,000 -$ 80,000 annually

Why This Job Matters

East Harris County Empowerment Council (EHCEC) is committed to stabilizing families, building resilient communities, and advancing equity in East Harris County. The Director of Community Resilience plays a mission-critical role in designing, scaling, and sustaining impactful programs that prepare communities for disasters and connect residents to essential services like housing, food, health, and wellness.

As the architect of the Community Resilience Program Center and Social Services Hub, this leader ensures EHCEC’s ability to respond to crises while proactively building systems that enable long-term community stability. You’ll lead the team that ensures residents don’t just survive—but thrive—before, during, and after a crisis.

What You’ll Be Responsible For

Launch a High-Performing Program Team

• Hire and onboard all core team members within the first 90 days.
• Implement weekly team meetings, establish individual performance scorecards, and launch 30/60/90-day plans for 100% of team members within 60 days.
• Ensure 100% of team members complete quarterly performance reviews aligned with clear goals and growth indicators.

Operate the Social Services Hub

• Fully operationalize a 5-day/week Social Services Hub offering direct walk-in and scheduled support.
• Serve a minimum of 2,500 unduplicated residents annually.
• Maintain a client satisfaction score of at least 85%, measured through quarterly post-service surveys.

Deliver Basic Needs Programming

• Oversee 12 monthly food distributions in collaboration with regional food providers.
• Facilitate rental and utility assistance for at least 75 households annually.
• Integrate nutrition education into 75% of food-related services to support long-term food security.

 Expand Disaster Preparedness Efforts 

• Provide strategic oversight to the Disaster Recovery Coach and broader team to ensure delivery of 12 annual disaster preparedness trainings in high-risk neighborhoods.
• Lead the development and approval of at least 2 Memorandums of Understanding (MOUs) with emergency response or relief partners to formalize collaboration and expand service reach.
• Ensure systems and supports are in place for the training of a minimum of 400 residents in emergency protocols annually.

Build Health & Mental Wellness Access 

• Oversee the development and implementation of 2 or more behavioral health or healthcare navigation programs in partnership with internal team members and external providers.
• Set program targets and evaluate progress toward referring at least 500 residents to healthcare, with a 75% follow-up completion rate, ensuring staff are equipped and supported to meet these goals.
• Facilitate the establishment of at least 1 formal partnership with a healthcare provider to institutionalize access and improve coordinated care.

Scale LINK Systems Coordination

• Host 6 cross-sector partner convenings annually.
• Recruit 25 active LINK partners committed to shared goals, standards, and referrals.
• Implement a shared referral or tracking system with at least 3 partners to streamline services.

Secure Program Growth & Funding

• Increase the division’s operating budget by 30% through grants, contracts, and public/private partnerships.
• Submit at least 4 competitive grant proposals aligned with strategic outcomes.
• Establish 3 new institutional partnerships (e.g., hospitals, funders, school districts) to advance program sustainability.

Who This Job is For

✅ Strategic program leaders passionate about community impact and systems change.
✅ Equity-driven professionals with experience in multi-service delivery and cross-sector partnerships.
✅ Resilient and adaptable thinkers who thrive in fast-paced, evolving environments.
✅ Leaders ready to coach teams, manage grants, and operationalize a vision.
✅ Collaborative change-makers who listen deeply, act with integrity, and center resident voice.

Who This Job is NOT For

🚫 People who prefer to work in silos or without collaboration.
🚫 Those who avoid fast-paced or adaptive environments.
🚫 Leaders uncomfortable navigating ambiguity and building from scratch.
🚫 Individuals focused solely on direct service without systems thinking.
🚫 Anyone unwilling to be held accountable to measurable results.

What You Bring

✅ Proven leadership in community resilience programming, with direct experience overseeing initiatives in disaster preparedness, housing stabilization, food security, or public health.

✅ A track record of building strong multi-sector collaborations—including with local governments, nonprofits, healthcare providers, and funders—to deliver coordinated, high-impact services.

✅ Demonstrated commitment to equity-driven strategies that center resident voice and improve access for historically underinvested communities.

✅ Advanced communication, facilitation, and public engagement skills—you know how to represent a mission externally while fostering trust internally.

✅ Strong data and performance management skills, including experience with outcome tracking, KPI dashboards, and using insights to drive program design and continuous improvement.

✅ Creative problem-solving and systems thinking abilities—you can align people, processes, and policies to build infrastructure that scales and sustains impact.

✅ Experience managing complex, multi-funded initiatives, including grants, contracts, and budgets, while meeting deliverables on tight timelines.

✅ The ability to lead, coach, and retain high-performing teams, setting clear expectations while supporting individual growth and accountability.

What Success Looks Like - 30, 60 ,90 day

First 30 Days – Learning & Orientation

• Conduct a full program audit and submit a written summary identifying key gaps and immediate priorities.
• Meet with 10+ external partners (food, housing, disaster, and health) to assess collaboration opportunities.
• Draft and implement initial performance scorecards and weekly meeting structures for existing team members.
• Review and validate existing grant requirements and budgets for all active funding streams.

First 60 Days – Execution & Contribution

• Complete hiring for 100% of core team roles and launch 30/60/90-day onboarding plans for each.
• Launch the Social Services Hub with operations 5 days/week and services available on-site.
• Oversee the first food distributions and schedule the first 3 disaster preparedness trainings.
• Submit at least 1 competitive grant application or LOI aligned with resilience goals.

First 90 Days – Ownership & Strategic Impact

• Host the first LINK partner convening and confirm participation of at least 10 active partners.
• Initiate 1 new behavioral health or healthcare navigation service, with referral tracking activated.
• Finalize 2 new signed MOUs, one for emergency preparedness and one for health or food access.
• Submit 1–2 competitive grant applications totaling at least $250,000 in potential new funding.

What We Offer

We know that great work comes from happy, supported employees. That’s why we offer:

• Competitive Salary – We recognize and reward talent.
• Comprehensive Benefits – 100% employer-sponsored medical, dental, and vision coverage.
• Generous PTO – 30 days plus 6 health and wellness days of paid time off annually.
• 401(k) Match – We match dollar-for-dollar up to 5%.
• Employee Assistance Program (EAP) – Confidential support for mental health, financial counseling, and personal wellness.
• Employee Snack Bar – Complimentary snacks and refreshments to keep you energized throughout the day.
• Career Advancement Opportunities – Ongoing professional development, mentorship, and leadership training to support your growth.
• True Team Atmosphere – A culture built on collaboration, inclusivity, and shared success.
• Team Culture – Annual retreats, quarterly team-building events, and a commitment to work-life balance.

Physical Conditions:

The staff person must be able to attend meetings on nights and weekends as needed. EHCEC is a collaborative work setting. Employees pitch in to help each other with responsibilities as needed. Team members will be expected to contribute to teamwork and a sense of collaboration.

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

EHCEC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.