Chasm Team

Director of Product Management

Availity

Reporting into the Vice President of Product, Essentials, the Director of Product Management will be a key member of the leadership team driving the future of Availity’s core product, Essentials.  Essentials is the leading multi-payer portal that streamlines healthcare administration by providing a seamless, unified experience for providers, payers and revenue cycle teams. By integrating real-time eligibility, claims management, and authorization workflows across multiple insurers, Essentials reduces administrative burden, accelerates reimbursements, and enhances transparency in the healthcare ecosystem. Our vision is to make Essentials the indispensable hub for all provider-payer interactions, driving efficiency and improving financial outcomes across the industry. ​

Why you want to work on this team:

• If you are energized leading a product that is the backbone for millions of users a day, striving to make healthcare better for all.

• Passionate about product management, and working remotely in a dynamic, cross-functional environment where you’ll lead and innovate alongside talented teams.

• Contribute to the growth of an industry-leading platform while advancing your career in a high-impact role.

• View yourself as a coach and mentor who fosters a psychologically safe environment with your team, and encourages innovation.

To be qualified for this position you:

• Bachelor’s degree in Engineering, Computer Science, or relevant experience or equivalent education. MBA is a plus.

• 10-15 years of experience in managing products with at least 5 years in leadership roles demonstrating the ability to lead high-performing teams, influence stakeholders, and drive product strategy.

• Strong focus on deeply understanding customer needs, market trends, and user pain points, with a track record of delivering solutions that provide exceptional user value.

• Expertise in developing and executing long-term product roadmaps, aligning product strategies with business goals, and prioritizing features based on impact and value.

• Ability to effectively collaborate with engineering, design, sales, and marketing teams to ensure product success from concept to launch and beyond.

• Experience in leveraging data and customer feedback to inform product decisions, optimize performance, and iterate on product features.

• Strong understanding of agile frameworks, lean principles, and product development cycles to deliver products efficiently while maintaining high quality.

• Ability to communicate complex product concepts to both technical and non-technical stakeholders, ensuring alignment and clear direction across teams.

• Experience leading teams through change, managing ambiguity, and adapting product strategies in fast-paced or evolving environments.

• Demonstrated ability to take products from ideation to launch, with measurable business outcomes such as increased customer acquisition, retention, or revenue growth.

• A passion for staying at the forefront of product management trends, continuously learning, and sharing best practices within the product community.

You will set yourself apart with:

• Healthcare consulting and/or experience working in a start-up environment

• Experience working on the payer or provider side of healthcare technology

• Success executing in a modern product development environment (e.g. continuous discovery, empowered teams, outcomes over outputs)

You will be:

• Leading the Essentials and Essentials Plus product portfolios – developing and executing the product strategy, managing the strategic roadmap, and ensuring cross-functional alignment to deliver and monetize products.

• Developing and nurturing world-class product management talent and empowered teams, leveraging modern best practices, continuous development, and a coaching mindset.

• Partnering with Engineering, UX, Data and AI to deliver outcomes that help grow the business and deliver value to both payers and providers.

• Leading continuous discovery processes to regularly test assumptions and iterate on product features with customer feedback.

• Driving cross-team innovation and enterprise thinking to actively seek opportunities for growth through product line extensions, partnerships, channel expansion, and operational/cost improvements to existing products.

• Developing market insights by maintaining close relationships with the market for awareness of market needs.  Working with Marketing, Sales, and others as they identify appropriate markets and develops effective strategies and tactics for reaching them.

• Owning the Go-To-Market strategy and Assisting sales in their interactions with prospects and users.

• Collaborating with Market Research to strategize, plan, and prioritize market, product, and subject matter research that identify and define opportunities to support and grow business. Specifying market requirements for current and future products supported not only by research, but also through ongoing visits to customers and non-customers.

• Monitoring costs and resource commitments and creating reporting to ensure internal stakeholders and Senior Leaders are informed on the financial status as well as delivery of the products.

• Actively evaluating potential partners that could aid in delivery of applicable products.  Actively assisting in managing such partners to ensure success of products.

• Owning product metrics, progress, user experience and operational outcomes and regularly communicating outcomes against product goals to drive iterative improvements.

• Collaborating and influencing across the Availity matrix organization to align the activities of product, marketing, IT, sales, and service teams and their leaders to deliver the products.

• Ensuring technical feasibility, architectural alignment, scale, and performance of solutions by engaging and soliciting feedback from the right technical, operational or enterprise team members.

• Attending industry or client facing events where you will represent Availity and be responsible for speaking to the audience on the value of our Essential Products.