ICON Smile Studios - Orthodontics, Pediatric Dentistry & More

Front Desk Coordinator

Job Title: Front Desk Coordinator

Job ID: 27759097

Location: Virginia Beach, VA, 23462

Other Location

Description

Job Summary:

We are seeking a personable, organized, and detail-oriented Front Desk Coordinator to join our periodontic practice. As the first point of contact for our patients, the Front Desk Coordinator plays a vital role in delivering a welcoming and professional experience while managing the daily administrative operations of the office.

Key Responsibilities:

Greet patients warmly and ensure a smooth check-in and check-out process
Answer phone calls, respond to emails, and schedule/reschedule appointments
Verify patient insurance eligibility and benefits prior to appointments
Collect and process payments, co-pays, and account balances
Maintain and update patient records and documentation in practice management software
Communicate treatment plans, financial arrangements, and follow-up requirements to patients
Coordinate with clinical staff to ensure timely patient flow and efficient scheduling
Handle incoming and outgoing mail, faxing, scanning, and filing
Maintain a clean and organized front desk and reception area
Ensure HIPAA compliance and patient confidentiality at all times

Qualifications:

High school diploma or equivalent required; Associate’s or Bachelor's degree preferred
1+ year of experience in dental or medical front office preferred (periodontic or specialty practice a plus)
Knowledge of dental terminology and insurance verification procedures
Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, or similar)
Strong interpersonal and communication skills
Exceptional attention to detail and organizational abilities
Ability to multi-task and work efficiently in a fast-paced environment
Friendly, professional demeanor with a commitment to patient care

Work Environment:

Fast-paced, team-oriented specialty dental office
In-person role with frequent patient interaction
Occasional extended hours based on scheduling needs

Benefits:

Competitive pay based on experience
Health, dental, and vision insurance options
Paid time off and holidays
401(k) or retirement plan
Opportunities for continuing education and professional development