Catalpa Health is a pediatric mental health organization serving over 8,000 children in the Fox Valley each year. Our team members work diligently to meet the needs of our clients, offering families the support they need at the right time, close to home. Our vision to inspire hope and provide world-class mental health care is our driving force and is realized each day through the actions of our team members.

We are currently hiring for our Client Support Services team.  As a Client Support Specialist with Catalpa Health, you will be an integral team member who helps us to deliver outstanding customer service experiences to our patients and providers.

Building a supportive work environment is at the heart of our values. One way of expressing that support is by providing a comprehensive whole-person benefits plan. We believe in providing resources to our team members to support them in all stages of their life’s journey.

Benefits include:

• Competitive pay
• Multiple health insurance plans designed to meet the needs of your family
• Dental and vision insurance plans
• Short & Long-term disability
• 401-K Plan with Company Match
• Life Insurance, Critical Illness and Accident insurance
• Pre-tax FSA and HSA plans, Dependent Care Saving Plan
• Generous Paid Time Off plus 9 paid holidays each year (Full time employees earn up to 3 weeks in your first year of employment)
• Up to $1500 for Professional development and continuing education annually
• Wellness program through Optum that includes additional resources to support your mental health needs, financial and retirement planning, eldercare support services, and more

Work environment:

• Casual dress code
• Centrally located and close to Fox River Mall
• Fun, supportive and dedicated staff members
• Work schedule:  Monday-Friday, Day Shift

Position Description:

 Some job responsibilities include:

• Greeting clients and completing registration processes at front desk.
• Answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk.
• Completing full client registration and scheduling process.
• Properly addressing client concerns and requests, routing calls and questions to the appropriate department and documenting interactions in Epic.

Skills Needed:

• Positive attitude with excellent communication skills
• Ability to work effectively and cooperatively with staff, clients and families
• Proficient with MS Office applications
• EPIC experience preferred

Preferred Education/Experience:

• High School Diploma or equivalent
• 1+ Years of recent experience in customer service in a health clinic setting

Catalpa Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.