The Installation & Repair Technician is responsible for installing and maintaining fiber optic systems that deliver residential customers high-speed internet, television, and telephone services. This role requires technical expertise, attention to detail, and excellent customer service skills. The ideal candidate will have experience in telecommunications or a related field and be proficient in installing and troubleshooting fiber optic systems.

REQUIREMENTS

• Install fiber optic cables and equipment in residential settings, ensuring proper connections and signal quality.
• Perform site surveys to determine the best installation practices and identify any potential obstacles.
• Configure and test fiber optic equipment, including routers, modems, and optical network terminals (ONTs).
• Troubleshoot and resolve issues related to fiber optic installations, including signal loss, connectivity problems, and equipment malfunctions.
• Educate customers on the use and maintenance of installed fiber optic systems and provide excellent customer service.
• Maintain accurate records of installations, repairs, and maintenance activities.
• Adhere to safety protocols and industry standards during all installation and maintenance activities.
• Collaborate with other technicians, engineers, and customer service representatives to ensure customer satisfaction.
• Stay up-to-date with advancements in fiber optic technology and installation techniques.

QUALIFICATIONS

• High school diploma or equivalent; technical degree or certification in telecommunications, electronics, or a related field preferred.
• Minimum of 2 years of experience in fiber optic installation, maintenance, or a related field.
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SKILLS & KNOWLEDGE

• Proficiency with fiber optic tools and equipment, including splicing machines, OTDRs, power meters, and light sources.
• Strong understanding of fiber optic network architecture and installation practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Strong communication and interpersonal skills, with a focus on customer service.
• Valid driver’s license and reliable transportation; ability to travel to various job sites as required.
• Physical ability to lift and carry heavy equipment, climb ladders, and work in confined spaces.
• Ability to work flexible hours, including evenings and weekends, as needed.

ENVIRONMENTAL/WORKING CONDITIONS

• TRAVEL NECESSARY based on location(s) supported.

PHYSICAL REQUIREMENTS

Depending on the assigned area, usually outdoor, warehouse, or construction environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of machinery and equipment. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone. Physical stamina to handle the long hours of performing strenuous work during the day in hot or cold weather. The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.