This position is ideal for someone who is:

• Autonomous/Independent - ability to work efficiently and acquire knowledge necessary for positive outcomes with little assistance    
• Dependable -- more reliable than spontaneous    
• Advocacy - thrives on being an advocate for our client(s) by bringing continuous improvement to our team for operational, clinical, and financial process improvements and drives the resolution of issues   
• People-oriented -- enjoys interacting and collaborating with diverse positions internally and externally by bringing together all perspectives to arrive at the best solution   
• Customer Service Success Driven – possesses the ability to build consultative client relationships, excels at working with internal cross-functional partners, and thriving in a dynamic, team-focused environment delivering against tight deadlines.    

Primary Responsibilities include but not limited to:

• Follows organization policies and procedures
• Provides superior customer support to our clients and their customers by responding to questions and requests; effectively escalates issues as required
• Cross trained to provide department coverage
• Effectively trains team members
• Successfully navigate multiple vendors including but not limited to, payer websites and clearinghouse(s)
• Produces and maintains department policies, procedures, documentation, and training materials for role specific activities
• Upholds "best practices" in day-to-day processes and workflow standardization to drive maximum efficiencies across the team
• Must maintain professional and consistent communication with the team and clients to ensure that all needed items are received in a timely manner
• Routinely collaborate with department managers to correct problems and improve services
• Accurately documents collection activity performed
• Identifies inaccurate claim denials, under or over payments, billing errors, and discrepancies to correct to ensure resolution
• Informs manager of identified issues or trends
• Manages inbound and outbound calls for multiple clients, this may include handling different topics and being a contact between patients and clients
• Provides timely resolution of assigned accounts for multiple clients
• Successfully submits appeals to insurance companies to obtain reimbursement
• Successfully navigates multiple vendors including, but not limited to, payer websites and clearinghouse(s)
• Meets specified department performance requirements. 
• Resolves support tickets submitted by clients and assigned to department according to metrics assigned
• Manages time and multi-tasks appropriately to meet expectations of management and peers
• Remote employee is responsible for sufficient internet connectivity and equipment necessary to complete assigned job duties in efficient manner
• Remote employee is responsible to keep work area quiet and organized during scheduled working hours
• Other responsibilities as assigned
• Minimum travel may be required